Role Summary The SOC Analyst will support NetOne IT’s cybersecurity operations by continuously monitoring, triaging and investigating security events across internal and customer environments. The role will be responsible for identifying and validating potential threats, supporting incident response and escalation, conducting threat intelligence and vulnerability management activities, maintaining accurate security records, and contributing to the improvement of security monitoring and response processes. Key Responsibilities Monitor SIEM/XDR, MSSP, endpoint security and other security platforms for threats, alerts and suspicious activity. Triage, classify, investigate and escalate security alerts and confirmed or suspected incidents. Analyse logs, indicators of compromise and other evidence to determine the scope, impact and likely root cause of incidents. Support incident containment, eradication and recovery in line with approved procedures. Conduct threat intelligence research and support threat hunting activities. Support vulnerability assessments, prioritisation, remediation tracking and retesting. Assist with improving security monitoring rules, dashboards, use cases and alert thresholds. Maintain accurate incident records, investigation notes, evidence and handovers. Prepare daily, weekly and monthly SOC reports covering incidents, vulnerabilities, trends and SLA performance. Collaborate with systems, network, cloud, service desk and customer teams to resolve security issues and strengthen security controls. Requirements Minimum Requirements Bachelor's degree or diploma in Cybersecurity, IT, Computer Science, Information Systems or a related field. At least 2 years' relevant experience in SOC operations, cyber defence, security monitoring, incident response, network security or systems security. Hands-on experience with SIEM/XDR, endpoint security, firewall, server, identity and network-security platforms. Good understanding of TCP/IP, DNS, HTTP/S, email, VPNs, authentication and common cyberattack techniques. Strong analytical, communication and problem-solving skills.
We are the a human capital service provider offering customised solutions that facilitate the attainment of professional and corporate goals. We offer services in Human Capital Development, Human Capital Consultancy and Human Capital Outsourcing.
Founded in 2011, TopFloor's founders' vision was to have a local solution for world class training for Zambians. In one of TopFloor’s very first meetings, potential names for the organisation were tossed around with a specific focus on finding a name that was aspirational, that made people feel like they could achieve their dreams through professional development. And this is where 'TopFloor' came from, that we could take people to the 'TopFloor' through professional development and certifications.
Since 2011, TopFloor has trained 5000+ professionals and provided human capital solutions to 600+ local and international corporate clients.
TopFloor has also expanded its focus from providing training and development solutions to include payroll outsourcing, human capital administration outsourcing, recruitment and selection and human capital consulting services. This is to ensure that we provide holistic human capital solutions for different stakeholders to add value in their various endeavours.
