– SOC Analyst
To undertake deep-dive incident analysis by correlating data from various sources;
determine if critical systems or data sets have been impacted; advise on remediation; implement new analytic methods. ·
To support tactical and technical activities on network and assists with all technical aspects of the incident eradication, detection, assessment, containment, and recovery including the incident triage, establishing Containment, Eradication and Recovery plans of action and change activities ·
To monitor level 1 analyst performance by reviewing events/incidents. ·
To ensure level 1 event(s) are addressed and resolved in a timely manner using available reporting metrics. ·
To approve and, if necessary, further investigate level 1- escalated events/incidents. ·
To mentor level 1 analysts to improve detection capability within the NOC. ·
To manage NOC event and information intake to include gathering incident reports, monitoring ticket queues, investigating reported incidents, and interacting with other network groups as necessary. ·
To function as shift subject-matter experts (SMEs) on incident detection and analysis techniques, providing guidance to junior analysts and making recommendations to auxiliary teams. ·
To lead and monitor shift-related metrics processes ensuring applicable reporting is gathered and disseminated per NOC requirements. ·
To serve as a backup analyst for any potential coverage gaps to ensure business continuity. ·
L2/L3 troubleshooting of the NOC escalation from L1 engineers ·
Identify, isolate, and remediate key areas of improvement for the network ·
Crisis management and communication on network health and status to assigned customers, as well as restoration of service ·
Troubleshooting on transmission issues, service quality enquiries and hub usage problems in compliance with SLA obligations ·
Provide regular analysis of troubleshooting records and overall system performance
SPERTON is a full-range provider of Global Recruitment, People Management, Global Mobility and Business support services within focused industry sectors. Our head office is located in Norway. We have over 20 years’ of experience supporting clients within the Human Resources area. We can support you globally through our own companies and partners in more than 140 countries.
Sperton had been specializing in the supply of the very best freelance and permanent white-collar professionals working with projects. We provide consultant and recruitment services to companies of all types and sizes, including consultancies, contractors, sub-contractors, developers and end clients operating across a wide range of projects and environments.
Now our services also include People Management, Global Mobility and Business Support Services.
Legal entity set-up, payroll services, HR administration, compliance, and insurance provision, cultural awareness training, and mobility support – everything needed to work compliantly with local legislation and regulations in different countries.
With over 20 years of global experience within project execution, we understand your challenges and know how to support you from the start to the end of the project.
