Job Description
Responsibilities:
- Accurately review, validate, and process high-volume sales orders, change requests, and cancellations received from the Sales team or customers into the system (e.g., SAP, Oracle, Salesforce).
- Verify all critical order elements, including product codes, pricing, quantity, delivery dates, shipping instructions, and customer account details, ensuring alignment with the sales quote and company policy.
- Ensure all necessary contractual documentation, customer-specific terms, and internal approvals (e.g., credit checks, legal review) are attached or referenced before finalizing the order.
- Proactively communicate with the Sales team, Finance, and Inventory regarding any discrepancies found in pricing, product availability, delivery timelines, or incomplete documentation to resolve issues quickly and prevent order delays.
- Maintain the integrity of customer and order data within the ERP/CRM system, performing regular audits and updates as required.
- Identify bottlenecks or inefficiencies in the order creation process and recommend solutions to standardize and streamline workflows for faster processing.
- Assist in generating reports related to order volumes, processing times, and common data errors to support Sales Operations analysis.
Qualifications:
- Bachelor's degree required, preferably in Business Administration, Finance, Accounting, or a related quantitative field.
- Minimum of 2-3 years of proven experience in Order Management/ Order Creation
- Must be willing to work night shift schedules (US hours) and during PH Holidays.
- Must be able to work at Alabang, Muntinlupa when work in the office resumes (temp WFH).
Experience Required:Minimum of 2-3 years of proven experience in Order Management/ Order Creation
Educational Background:Bachelor's degree required, preferably in Business Administration, Finance, Accounting, or a related quantitative field.
