Job Description

Newmark RF is looking for a hybrid Technical Support & Security Analyst who will be responsible for providing Level 1
end-user support along with contributing to Level 2 SOC operations. This role involves handling desktop support and
Microsoft 365 administration, supporting security monitoring, incident investigation and response using Microsoft
Sentinel, Defender XDR, and KQL query experience.
The candidate will handle user issues, device management, and access requests, while also participating in security
alert monitoring, investigation, and escalation. This position offers a clear growth path from L1 support and monitoring to
advanced SOC L2 responsibilities, including incident handling, threat analysis, and security tool optimization.
The candidate should have a strong foundation at Microsoft 365 and with a keen interest in cybersecurity and SOC
operations.
Responsibilities.
 Handle escalations from L1 and act as Tier 2 support for security incidents.
 Work with Microsoft Sentinel, Defender XDR, and KQL queries.
 Conduct root cause analysis using XDR timelines and KQL.
 Develop and optimize Sentinel analytics rules, workbooks, and automation (Logic Apps/SOAR)
 Perform proactive threat hunting using advanced hunting tools.
 Support vulnerability and exposure management.
 Assist in developing security policies, procedures, and SOC runbooks.
 Collaborate with engineering and cloud teams on remediation and improvements.
 Contribute to SOC maturity, automation, and operational improvements.
 Provide first-level technical support for Laptops.
 Perform device setup, configuration, and deployment using Microsoft Intune and Autopilot.
 Troubleshoot Windows 11 OS issues, application installations, and performance problems.
 Provide support for Outlook, Teams, OneDrive, and SharePoint.
 Manage users, licenses, and group memberships in Microsoft 365.
 Troubleshoot email issues (mail flow, spam, phishing, mailbox access)
 Manage user accounts, password resets, and access requests.
 Support Teams issues (calls, meetings, permissions).
 Manage MFA setup, password resets, and account security configurations.
 Monitor and report phishing/spam incidents and escalate when required.
 Handle hardware requests and replacements (keyboard, mouse, monitors, headsets)
 Support basic network connectivity issues.
 Maintain asset inventory and ensure endpoint compliance.
Experience.
 2–3 years of experience in Technical Support / SOC / Cybersecurity roles.
 Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
 Microsoft Sentinel and Defender XDR.
 Basic knowledge of KQL.
 Email Security.
Soft Skills.
 Clear verbal and written communication.
 Proper incident and ticket documentation.
 Ability to analyze incidents and identify root causes.
 Takes end-to-end ownership of issues/incidents.
 Ensures tasks are completed with proper follow-up.
 Responsible for quality and timely delivery.
 Adapts to changing technologies and environments.
 Works effectively with cross-functional teams.
 Shares knowledge and supports team members.

Responsibilities.
 Handle escalations from L1 and act as Tier 2 support for security incidents.
 Work with Microsoft Sentinel, Defender XDR, and KQL queries.
 Conduct root cause analysis using XDR timelines and KQL.
 Develop and optimize Sentinel analytics rules, workbooks, and automation (Logic Apps/SOAR)
 Perform proactive threat hunting using advanced hunting tools.
 Support vulnerability and exposure management.
 Assist in developing security policies, procedures, and SOC runbooks.
 Collaborate with engineering and cloud teams on remediation and improvements.
 Contribute to SOC maturity, automation, and operational improvements.
 Provide first-level technical support for Laptops.
 Perform device setup, configuration, and deployment using Microsoft Intune and Autopilot.
 Troubleshoot Windows 11 OS issues, application installations, and performance problems.
 Provide support for Outlook, Teams, OneDrive, and SharePoint.
 Manage users, licenses, and group memberships in Microsoft 365.
 Troubleshoot email issues (mail flow, spam, phishing, mailbox access)
 Manage user accounts, password resets, and access requests.
 Support Teams issues (calls, meetings, permissions).
 Manage MFA setup, password resets, and account security configurations.
 Monitor and report phishing/spam incidents and escalate when required.
 Handle hardware requests and replacements (keyboard, mouse, monitors, headsets)

Any Graduate
2–3 years of experience in Technical Support / SOC / Cybersecurity roles.
 Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
 Microsoft Sentinel and Defender XDR.
 Basic knowledge of KQL.
 Email Security.