Job Description

Snr Specialist: Process Centre of Excellence

Operating Division:Transnet Freight Rail Employee Group:Permanent Department:SP-Strategy-Buss Improv&Proc Excell-JHB Location:Kilner Park Reporting To:Head: BI & Process Excellence Grade:D Reference:req5914

The closing date is on . It is the responsibility of the applicant to ensure that HR has received the application before the closing date of the advertisement.

Position Purpose

• The Senior Specialist (Process Centre of Excellence) is responsible for implementing and leading the organisation Process Centre of Excellence. The position purpose is to fundamentally rethink and radically redesign end-to-end business processes across the entire organisation Value chain (including interfaces with other ODs, partners, customers and third parties) to achieve dramatic improvements that will ensure achievement and sustainability of organisation strategies and goals (using critical contemporary measures like scheduled railway, volume, cost, safety and customer service).
• The post must provide strategic direction regarding all required “to be” business processes, assurance of quality of all BPM outputs across the BPM life cycle, providing oversight and guidance to all senior and junior business process specialists across all BPM initiatives, and providing guidance to all business process owners regarding strategic process priorities. It is accountable for all outputs of the Business Process Management Life Cycle in the organisations (from Process Design and Modelling to Process deployment, Process Implementation, Process Monitoring and Process Improvement), and must be able to collaborate on a strategic level with organisation Exco, executive management, stakeholders from other ODs, the Transnet Academy, Human Resources , Internal and External Audit, ICT, and external ICT and Technology solution providers to deliver high quality process solutions.

Position Outputs

• Define strategic prioritized “to be” processes that will align business goals to deliver customer-oriented services, ensuring that customer and business pain points are addressed, and enabling the organisation to adapt and respond to the government legislation and policy requirements and market requirements. •Provide strategic guidance, oversight, quality assurance and mentoring to senior and junior business process specialists in order to equip them to deliver high-quality outputs against all required KPAs across the 5 stages of the BPM Life Cycle (Process Design, Process Modelling, Process Execution, Process Monitoring and Process Optimization). •Do total review of all organisation “as is” business processes across their value chains and supply chains, and identify gaps and process shortcomings.
• Manage the master register of all organisation business process requests, ensuring that process initiatives are prioritized across the Value Chain to support and drive execution of organisation business strategies and performance objectives, that inter-departmental objectives are integrated, and that cross-OD integration and collaboration are achieved. This includes prioritization, scoping, allocation, scheduling and tracking all organisation process initiatives. •Take ownership of and accountability for the top 3 layers of all required organisation business capabilities and business processes, including the design, updating and maintenance of the Level 1 to 3 Value Chains, ensuring that Senior and Junior business process specialists link all process work to the correct organisation value chain capabilities and processes.
• Perform Process Quality Assurance of all re-engineered or updated organisation processes and BPM Life Cycle outputs, ensuring adherence to all standards and governance requirements (including process quality reviews, process peer reviews, rectification of QA errors and process sign-off), that processes contain no non-value-adding activities, and that all process attributes are properly defined and optimized (e.g. Inputs, Outputs, Process Activity Descriptions, Interfaces, Business Rules, RACI, KPIs, enabling Systems and Technologies, Risks, Controls, etc.). •Provide end-to-end capability and process inputs into the design of adaptive Organisation Operating Models that effectively address changing internal and external environment conditions, new legislative requirements, new stakeholder requirements and competition.
• Use re-designed and updated process outputs and RACI to inform required changes to organisational structures, competency profiles, job outputs, job profiles, performance scorecard KPAs, skills and competencies in collaboration with HC. •Establish standard BPM methodologies, templates, tools, systems and training materials to support the delivery of all BPM outputs across all BPM Life Cycle phases, and to empower senior and junior business process specialists and business users. •Define value chain based process frameworks (process outputs and quality requirements) to be used as basis for all Process Adherence Assessments (PAAs), and incorporate all “to be“ process change requirements emanating from PAAs into new process initiatives and lean projects.
• Collaborate with ICT to define and compile process-based specifications for digitisation and automation including the requisite master data information and protocols, and alignment of “to be” process configurations with new procured ICT solutions. •Compile an integrated change management and process implementation plan for batch releases of re-designed “to be” processes (including process awareness, communication of new processes and SOPs and their benefits to all impacted stakeholders, the training package and schedule) to equip all Process Owners and departments with understanding and using their latest updated processes. •Establish and maintain business process control audit guidelines.
• Do overall organisation process impact assessments of proposed business, strategy and ICT changes, including impact on external parties (e.g. customers, other ODs, Train Operating Companies, PRASA. •Identify and implement methodologies to measure process efficiency and effectiveness, using and implementing techniques like process mining to assess current process performance, inefficiencies and challenges, and process simulation to optimize process designs and to identify required process improvement projects and initiatives.

Qualifications and Experience

• Relevant degree/National Higher Diploma in industrial engineering, operations, Logistics, Supply Chain Management, Transport Economics, Research, Computer science, or Business management is required. EXPERIENCE:• Experience in Process Design, Modelling and BPM Life Cycle Implementation (10+ years or more) within a large organisation (1000 employees or more) •Experience in process facilitation, elicitation of requirements and integration of diverse inputs in large groups of diverse stakeholders (>8) (at least 8 years’ experience) •Requirements of Trust and Honesty in the handling of Finances as per the National Credit Act Amendment 19 •Global Professional BPM Certification will be an added advantage. Business Process Optimisation Certification such as TQM, Lean, Six Sigma, SCOR, AGILE will be an added advantage STANDARD JOB REQUIREMENT: •Driver’s license code 08 •Travel as required and approved

Competencies

STRATEGY AND SUSTAINABILITY: •Formulates strategies and business plans to achieve the overall organisation’s direction. •Keeps abreast of internal and external factors that can impact the business. •Generates new ideas or solutions by thinking "outside of the box"; reviews current processes or systems and identifies ways to optimise them. INSPIRATIONAL LEADERSHIP: •Leads by example. Inspires, motivates and empowers team members to do their best.•Provides clear direction and sets performance standards/requirements for the team • Leads and directs change initiatives•Leads and promotes equal opportunity and has an appreciation for diversity in the workplace. BUSINESS PERFORMANCE AND DELIVERY: •Leads the business to be more efficient and effective •Is decisive and takes full accountability for decisions •Understands and deals with various business situation using obtained knowledge and a broad spectrum of expertise. •Thinks in a systemic way but is open to new approaches. RELATIONSHIP MANAGEMENT:• Communicates the business strategy and objectives in a clear and manner•Build wide and effective relationships with people inside and outside of the organisation to help achieve the organisations goals and objectives•Leads by example; strives for a customer centric culture where everyone acts with the customer in mind•Is able to persuade and influence those around him/her for the benefit of achieving the organisation/department’s goals and objectives. Identifies and influences key decision makers using strong persuasive techniques and creates a strong personal impression that leads to buy in from others The incumbent is required to exercise judgement and discretion in decision making within the approved Delegation of Authority Framework and will be expected to deliver all required value-adding BPM services and solutions. CORPORATE GOVERNANCE & COMPLIENCE: •Always work in the best interest of the organisation and aligns business practices to the ethical obligations and good corporate governance•Leads safety practices by communicating, enforcing and supporting all safety standards and activities•Identifies areas of risks and implements corrective actions to mitigate the impact of risks to ensure overall sustainability. PERSONAL MASTERY:•Dedicated to continuous learning and self-improvement.•Manages pressure effectively and copes well with criticism and setbacks• Is aware of own leadership style and is able to adapt style to enhance team and business performance.

Equity Statement

Preference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating Division.

NB: First Preference will be given to Persons with Disabilities (PWD)

Disclaimer

If you have not heard from Transnet within 90 days, please consider your application as unsuccessful.

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