Job Description

What is the opportunity?

The T&O Digital Operations Technology team is searching for a Senior delivery manager to lead Agile and Agile hybrid projects in the Operations Technology domain space. You’ll be joining a diverse and inclusive agile organization that showcases the collective power of teamwork every single day. From delivering enhancements, to executing on BAU deliverables, to driving business value and efficiency within RBC, this role will help bring to life capabilities which allow Operations teams across enterprise to deliver the best in-class customer experience.

What will you do?

• Remove impediments to deliver outcomes and results through proactive management of internal and external dependencies, critical thinking/problem solving, and development of new solutions or approaches to ongoing challenges

• Navigate and identify shared technology services required by the team in the delivery of its objectives. Facilitate discussion leading to collective decision-making, goal setting and conflict resolution within the team.

• Continuously seek to improve team performance by promoting joint accountability for results and solving productivity issues. Facilitate and engage in business analysis, user experience and technical conversations across platforms and multiple levels of influence.

• Communicate cross functionally, ensuring transparency of progress and outcomes; Report team progress and accomplishment up and across; Facilitate status updates (including project financials and running concurrent projects under fast-paced work environment), and retrospectives

• In this role, you will communicate and interact frequently with RBC partners and/or employees located across the organization.

• Promote and drive Agile Mindset (Drive Business Value, Deliver in Iterations, Collaboration)

What do you need to succeed?

Must-have

• Certified Scrum Master/Agile Practitioner

• 7+ years of experience in software development project/program delivery within an Agile environment (medium-to-large scale initiatives), using influence to facilitate to outcomes

• Ability to listen, communicate clearly and concisely with confidence, and demonstrate ability to influence others

• Ability to apply well documented Agile techniques (User Stories, Burndown techniques, Acceptance Test Driven Development, Continuous testing, etc.)

• Able to effectively prioritize own workload and focus across many streams of work

• Proactively work with other IT and/or Business teams across organization

• Strong stakeholders relationship management.

Nice-to-have

• Banking experience (a strong plus)

• Project financials management

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Access to a variety of job opportunities across business and geographies

Job Skills

Business Oriented, Communication, Group Problem Solving, Long Term Planning, Meeting Management, Organizational Change Management, Resource Coordination, Results-Oriented, Time Management, Waterfall Model

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-03-26

Application Deadline:

2026-04-30

Note Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.