Job Description

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

naManage the legal recovery process, monitoring and facilitating hand overs to attorneys and ensuring performance from attorneys in accordance with the Service Level Agreement and evaluate performance of attorneys from time to time. Manage respective portfolio of Attorneys, Buyers, and Policyholders. Service Internal Stakeholders (i.e. claims, underwriting department and other relevant).

Financial reporting on performance of respective portfolio. Contribute to financial sustainability of the department and company through maximising recoveries and salvage through negotiation with buyers, suppliers, business rescue practitioner, liquidators, attorneys, lenders.

• Handle a portfolio of accounts, monitor and vet correspondence and documents relating to legal portfolio. Achieve targeted recoveries.

• Team Leader

• Manage Litigation - attorney portfolio

• Manage allocation and spread of matters to attorneys

• Attend to policyholder, broker meetings. Conduct Buyer and client visits

• Interrogation and acceptance of payment/settlement offers

• Reduce Cost to Income – monitor expenditure regarding legal fees

• Collating reports relevant to the portfolio including financial (recoveries) reporting.

• Deliver an efficient and effective service both internally and externally.

• Day to day problem solving relating to client servicing (both internal and external) Drive consistent output and culture of accountability

• Conduct thorough audits of attorney portfolio

• Talent Management

• On the Job Training

• Process and authorise requests for payments regarding attorney statements and receipt of salvages/recoveries.

• Continuous improvement to ensure effective service

• Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.

• Ensure adherence to organisational policies, practices and procedures.

• Identify solutions to enhance cost effectiveness and increase operational efficiency

• Service delivery to ensure customer satisfaction

• Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.

• Establish productive operational relationships with key stakeholders in the various channels and administrative teams.

• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.

• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.

• Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.

• Comply with corporate governance policies, procedures and standards.

• Operate within agreed mandates.

• Quality people practices

• Align own behaviour with the organisation culture and values.

• Share and transfer product, process and systems knowledge to colleagues.

• Ensure achievement of own performance objectives.

• Manage and monitor performance of team members

• Actively share information with other team members regarding successes, issues, trends and ideas.

• Actively participate in own professional development and career path.

• Actively promote a culture of learning and high performance culture amongst team members.

• Commercial Degree in Accounting or Financial management

• Experience in claims processing, debt collection/credit control will be advantageous

• Standard knowledge of litigation and relevant legislation would be advantageous.

• Identify solutions to enhance efficiencies and cost saving

• Fast learner with exceptional analytical ability

• ​A confident self-starter with a quest for knowledge

• Constantly look for ways to work smarter.

• Computer literate in Microsoft and adapt to systems

• High level of accountability and responsibility.

• Detail orientated (ability to spot errors and inconsistencies).

• Excellent reading and language comprehension, with good communication skills.

• Ability to work within a team

• Client service orientated – internal and external customers.

• Independent worker- can maintain high productivity levels with minimal supervision

Skills

Action Planning, Analytical Thinking, Computer Literacy, Data Compilation, Developing Creative Solutions, Evaluating Information, Executing Plans, Legal Practices, Oral Communications, Policies & Procedures, Presenting Solutions, Professional Presentation, Second Language, Solution Analysis, Writing

Competencies

Communicates EffectivelyDecision QualityEnsures AccountabilityInstills TrustManages ComplexityOptimizes Work ProcessesPersuadesStrategic Mindset

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent

Closing Date

04 June 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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