Job Description
Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture
About this Role
We are seeking an experienced digital workplace leader to define, own, and evolve the global strategy for Digital Workplace Foundations across Vodafone. This role carries end-to-end accountability for the design, delivery, and continuous operation of core digital workplace services that enable a seamless, secure, and productive experience for the global workforce. The role operates at enterprise scale, shaping technology strategy, translating business demand into robust solutions, and ensuring reliable service delivery at optimal cost while supporting transformation and commercialisation opportunities for VOIS.
What you will do
- Define and lead the global strategy and roadmap for Digital Workplace Foundations, aligned with Vodafone Technology Strategy and enterprise architecture.
- Own end-to-end product development and product ownership for Digital Workplace Foundations services, from demand intake through to live operations.
- Ensure stable, secure, and reliable delivery of core services, including Microsoft 365, identity and access management, endpoint platforms, and device lifecycle solutions, at agreed service levels.
- Translate business requirements into clear functional and technical designs that meet enterprise standards and regulatory requirements.
- Lead continuous service improvement, driving simplification, consolidation, and cost efficiency across the portfolio.
- Establish and govern operating models, SLAs, OLAs, and performance frameworks using KPIs and benchmarking.
- Build strong partnerships with internal stakeholders, local markets, suppliers, system integrators, and strategic partners to deliver high-quality outcomes.
- Provide executive-level reporting, positioning papers, and briefings to senior leadership and governance forums.
- Manage financial planning, forecasting, and budgets for a multi-million-euro global services portfolio.
- Develop, coach, and grow a high-performing, globally distributed team, fostering capability development, trust, and clear accountability.
Who you are
- A seasoned digital workplace professional with extensive experience designing, delivering, and operating large-scale enterprise services in complex, multinational environments.
- Confident in shaping and executing IT and product strategies that balance user experience, security, resilience, and cost effectiveness.
- Deeply knowledgeable in Microsoft 365 services, identity and access management, endpoint platforms, and modern workplace architectures.
- Experienced in supplier and partner management, with the ability to influence outcomes through collaboration and data-driven decision-making.
- Comfortable operating at executive level, communicating clearly and credibly through presentations, reports, and strategic papers.
- Skilled in building inclusive, high-performing teams and developing capability through coaching, upskilling, and cross-training.
- Experienced in financial and budget management, business case development, and value realisation.
- Background in computer science or a related technical discipline, or equivalent practical experience.
Not a Perfect Fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What’s in it for you
- The opportunity to shape and influence a globally critical digital workplace capability with direct impact on workforce effectiveness and employee experience.
- Exposure to enterprise-scale platforms, technologies, and transformation programmes across multiple markets and regions.
- The chance to work with diverse, highly skilled teams and strategic partners in a collaborative, forward-looking environment.
- A role with significant visibility and engagement at senior leadership level across Vodafone Group.
What skills you will learn
- Advanced enterprise product ownership and service strategy at global scale.
- Deepened expertise in modern digital workplace, identity, and endpoint ecosystems.
- Executive stakeholder engagement and strategic communication in complex organisations.
- Commercial and financial leadership within large, multi-vendor technology environments.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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