Job Description

Structural Information

Job number: 10031725

Job title: Snr Manager: Carrier Services

Job grade: M4

Group/ BU: Openserve

Division: Openserve

Span of control: 5

Reports to: Executive Management

Core Description

The Senior Manager: Carrier Services provides executive-level leadership of Openserve’s carrier services portfolio, spanning strategic planning, commercial management, and operational excellence. The role leads a team of managers responsible for interconnect, roaming, wholesale, and carrier‑partner service delivery. This position shapes long‑term carrier strategy, drives commercial value, strengthens partner relationships, and ensures operational resilience, directly contributing to network performance, revenue growth, and the organization’s competitive position.

Job Responsibilities

1. Strategic Leadership
Define and execute the carrier services strategy aligned with overall business and network objectives
Lead long-term planning for carrier partnerships, capacity, interconnect, roaming, and wholesale services
Evaluate market trends, regulatory changes, and technology developments to inform strategic decisions
Provide executive-level insights, recommendations, and reporting on carrier performance, risks, and opportunities

2. People & Team Leadership
Lead, coach, and develop the team
Build a high-performing leadership team with clear accountability, capability development, and succession planning
Foster a culture of collaboration, ownership, and continuous improvement

3. Operational & Tactical Management
Oversee day-to-day carrier services operations, ensuring service availability, performance, and SLA compliance
Drive issue resolution for major incidents, escalations, and complex partner challenges
Ensure effective operational processes, controls, and performance management frameworks are in place

4. Commercial & Financial Management
Own carrier commercial relationships, including negotiations, contracts, pricing, and renewals
Drive cost optimization initiatives while maintaining service quality and resilience
Partner with Finance to manage budgets, forecasts, and financial performance of carrier services

5. Stakeholder & Partner Management
Act as a senior point of contact for key carrier partners and industry stakeholders
Collaborate cross-functionally with Network, IT, Product, Sales, Regulatory, and Customer Operations teams
Support regulatory compliance and audit requirements related to carrier and interconnect services

Core Competencies

Functional Knowledge/ Skills
Financial Management; Customer requirements; Marketing and Sales Disciplines; Openserve Policies and Procedures; Customer experience; Openserve Products; ICT Regulatory environment; Evaluation methodologies; Action planning; Analytical thinking; Conceptualisation; Customer excellence orientation; Innovation; Listening potential; Organising

Competencies (Behaviour)
Business Leadership; Market Leadership; Personal Leadership; Thought Leadership; Values aligned with Telkom and Openserve Values

Certifications

• None

Education

NQF 7: Bachelor's Degree/ Advanced DiplomaMBA will be an advantage

Experience

8 Years relevant experience, of which at least 3 years on senior management level

Additional Information

Qualifications:
Qualification preferably in Commerce, Business Management, Telecommunications, Sales & Marketing or equivalent.
A postgraduate qualification (NQF level 8) would be advantageous e.g. Postgraduate qualifications, MBA.

Special Requirements:
Ability to cultivate and build relationships

Special Requirements

• Willing to travel
• Willing to work flexible working hours

Physical Requirements

• None

Key Stakeholders

Network and Technical Operations
Business Strategy
Legal Services
Commercial Operations
Marketing
Pricing
Finance