Job Description

The Snr. Communications Manager, CS reports to the Chief of Staff to the CCO and manages all communication efforts for the Customer Success (CS) organization. This includes CS executive communications, internal CS communications and employee engagement, CS-related components for events/conferences, and companywide CS updates. This role requires a strong understanding of customer-facing, revenue-generating teams. The ideal candidate brings experience supporting Sales, Customer Success, or other go-to-market functions, with a clear understanding of how these teams operate, their cadence, and how to drive action through communication.

Responsibilities:

Executive Communications

• Strategic Partner: Partner with the Chief of Staff to develop high-impact communications that clearly articulate strategy, priorities, and progress.
• Leadership Messaging: Create organizational announcements, leadership messaging, and key updates.
• Narrative Development: Develop executive-ready presentations, talking points, and narratives for internal and external audiences.
• Visibility Support: Support speaking engagements, social media content (LinkedIn), and thought leadership opportunities for the CCO.
• Consistency: Ensure clarity and consistency in leadership messaging across all channels.

Internal Customer Success Communications & Employee Engagement

• CS All Hands: Own the internal CS communications strategy, calendar, and the end-to-end execution of CS All Hands meetings.
• Functional Comms: Drive CS-wide communications including newsletters, Slack messaging, and organizational updates.
• Culture & Connectivity: Lead CS employee engagement initiatives, including culture programs, recognition, and organizational connectivity.
• Alignment: Partner with leadership and HR to enhance transparency and ensure the global audience understands complex initiatives through digestible messaging.

Events & Conferences

• Event Narrative: Lead the communications strategy and content development for CS-related components of events, offsites, and conferences (e.g., User Conferences and Sales Kick-offs).
• Leadership Preparation: Develop compelling presentations and talking points for CS leaders appearing on stage or panels.
• Cross-Functional Alignment: Partner with the broader company events team to ensure CS messaging aligns with global priorities.

CS Organizational Updates & Company Visibility

• Daily Briefings: Own CS-wide updates for Daily Briefings, Town Halls, and cross-functional readouts.
• Internal PR: Drive visibility of Customer Success as a critical growth engine through internal storytelling that highlights impact, progress, and key wins.
• Stakeholder Awareness: Partner with cross-functional teams to ensure the broader organization is aware of CS initiatives and outcomes.

Customer Communications

• Customer Outreach: Partner with Marketing, Product, and Revenue leaders to plan and execute targeted communications to existing customers (e.g., product updates, best practices, value and security updates, change notices).
• Field Notifications: Work with Enablement and Product Marketing to ensure the CS organization is informed and aligned on all outgoing customer communications.

Minimum Qualifications:

• Years of Experience: 6–7+ years of professional experience in communications.
• Specialized Background: Proven track record specifically supporting Sales, Customer Success, or other Go-To-Market (GTM) organizations.
• Domain Expertise: Direct experience working with revenue-generating teams and a strong understanding of their unique operating cadence and priorities.
• Technical Proficiency: Experience with G Suite (Gmail, Docs, Sheets, Slides) and various communication platforms (Slack, LinkedIn).
• Education: Bachelor’s degree in Communications, Journalism, Marketing, or a related field

The base pay for this position ranges from $125,000 - $135,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

Application deadline: 6/29/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.