Job Description

THE ROLE AND THE TEAM

As part of Zalando Content Solutions, the Content Supply Network team enables the scaling of content production, partner-facing services and emerging content solutions through external partners and operational ecosystems.

We combine operational excellence, partner management and build-and-scale capabilities to transform new concepts, technologies and production models into scalable operations. Acting at the intersection of operations, innovation and execution, we help Content Solutions translate validated opportunities into scalable services, production models and partner solutions.

We are looking for a Senior Account Partner Manager to help shape and scale the next generation of content production, content services and partner-facing solutions. You will build and steer strategic partner ecosystems, operationalize new solutions and contribute to the development of scalable content and AI-enabled services.

As a trusted partner to internal stakeholders and external partners, you will help bridge innovation, operations and execution to support the future growth of Content Solutions.

INCLUSIVE BY DESIGN

At Zalando, our vision is to be inclusive by design. And this vision starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. You are welcome to leave out your picture, age, or marital status from your application. We only assess candidates on their qualifications and merit.

We want to provide you with a great candidate experience. Feel free to inform us of any accommodations you may need, so we can best support you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/our-impact/dobetter-our-diversity-and-inclusion-strategy
Our employee resource groups: https://corporate.zalando.com/en/our-impact/our-employee-resource-groups

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Own the end-to-end management of external partners, services and operational workflows.

• Build scalable partner ecosystems, ensure operational excellence and support the successful delivery of content and partner-facing services. Identify and onboard new partners, steer performance and create the conditions required for sustainable growth and scaling.

• Design, test and scale new production models, content services and AI-enabled solutions.

• Combine creative understanding with technical and operational expertise to evaluate emerging technologies, develop new production approaches and translate validated concepts into scalable operations.

• Drive the implementation of AI-enhanced workflows and help turn successful pilots into repeatable business solutions.

• Drive close collaboration with internal teams and external partners across the full lifecycle of initiatƒives and services. Align stakeholders around priorities, facilitate workshops and retrospectives, and continuously improve ways of working across teams and partner ecosystems.

• Monitor partner performance, quality and operational effectiveness. Ensure compliance with legal and regulatory standards and collaborate with procurement to establish scalable and value-driven commercial models, contracts and pricing structures.

• Act as a role model for Zalando values, support and mentor junior team members and contribute to a high-performing, collaborative and growth-oriented team environment.
  

WE'D LOVE TO MEET YOU IF

• You bring strong experience in managing external partners, services or high-volume content operations, ideally with hands-on experience in content production environments.

• You have a proven track record in developing, operationalizing and scaling new production methods, ideally AI-enhanced, and translating innovative concepts into scalable business operations.

• You have proven experience in building and implementing new workflows, production models or service offerings and successfully scaling them from pilot phases into live operations.

• You have experience operating at the intersection of business, operations and external partners, turning new concepts or requirements into scalable services, workflows or operating models.

• You are passionate about AI, automation and emerging technologies, with a proven track record of evaluating new technologies and translating them into operationally viable production methods and scalable outcomes.

• You thrive in fast-paced environments and are comfortable operating where technologies, processes and business requirements evolve continuously.

• You combine strategic thinking with hands-on execution and a strong solution-oriented mindset.

• You are an excellent communicator, able to align stakeholders and navigate complex situations effectively.

• You have experience working with project management and collaboration tools

• You are fluent in English.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• Employee shares program

• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Zalando Lounge, discounts from external partners

• Two paid volunteering days a year

• In a hybrid working model with 60% remote per week, actual practice is up to each team to best support their collaboration

• Work from abroad for up to 30 working days a year

• 27 days of vacation a year to start

• Relocation assistance available (subject to prior agreement)

• Family services, including counseling and support

• Health and wellbeing options (including Gympass)

• Mental health support and coaching are available

• Drive your development through our training platform and biannual peer-to-peer review