Job Description

Seasonal

Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU?

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass

*Click HERE for more information on our employee benefits!

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

Join the SnowSports School team as a SnowSports Headquarters Private Coordinator. In this position, you will work closely with instructors, SnowSports School supervisors, and guests to ensure that lessons run smoothy throughout the day. This includes running private lesson line-ups; booking, assigning, and fulfilling all private lessons, including multi-day private lesson series; auditing instructor payroll; communicating with VIP guests and other private lesson clients, communicating with pros for schedule changes, working on sales initiatives; and helping to resolve lesson complaints in a timely manner. In addition, the SnowSports HQ coordinator completes other project-based work throughout the season to help boost lesson sales and guest satisfaction. As needed, the coordinator may also help the HQ Team Leads by monitoring the Mountain Watch phone to assist instructors with class switches and locating lost students and helping with guest lesson and ticket sales at Greenhorn Ranch. The HQ Coordinator may also be tasked with training new staff and helping with new staff onboarding.

ESSENTIAL DUTIES

• Assign all private lessons, including multi-day series, making sure that guests are matched with the right pro for each lesson
• Attend and manage outdoor private lesson line-ups. Resolve scheduling and guest issues as they arise. Ensure all private lessons are fulfilled daily.
• Provide concierge level service to VIP guests to book lessons, schedule requested instructors, and make changes
• Work with the HQ Business Manager to support sales initiatives for lessons, such as selling lessons at the SnowSports tent in the base area
• Provide a high level of customer service to SnowSports School pros to help book lessons and communicate last minute schedule changes
• Resolve guest complaints per established protocols and escalate lesson issues to the HQ supervisory team, as needed
• Assist with and provide support to new HQ Leads during training and onboarding
• Partner with Central Reservation agents and Ticket Office staff to answer SnowSports questions
• Work with the HQ Leads as needed to: answer phone calls, texts, and emails; monitor the Mountain Watch phone; or sell lessons at the Greenhorn Ranch ticket desk
• Assist with daily instructor schedule adjustments to match changes throughout the day (e.g., guest no-shows, lack of work, switching clients, roll-over lessons, etc.)
• Assist with weekly and monthly payroll audits for the SnowSports School instructional staff
• Project based work as assigned, including but not limited to: booking media private lessons, scheduling private lessons for large groups, and running sales and inventory reports in RTP
• Other duties, as assigned

REQUIRED QUALIFICATIONS

• Prior experience in the SnowSports HQ office**
• Demonstrated knowledge of the SnowSports School staff, operating procedures, and a comfort resolving guest complaints
• Previous office or customer service experience outside of the SnowSports School a plus
• Above average computer proficiency in Microsoft Outlook, Word, and Excel. Ability to learn new programs quickly
• Knowledge and understanding of the RTP POS and flaik software required
• Excellent organizational skills and ability to multi-task effectively with constant interruptions
• Exceptional attention to detail, ability to work independently in dispersed locations around the mountain, and ability to maintain focus and organization under stressful conditions
• Ability to interact and maintain positive relationships with guests, co-workers, management, and ski school instructors consistent with Steamboat Ski and Resort Company’s Service Excellence standards

**To advance from a lead to a coordinator, a staff member must be able to do the below. Depending on the team member, it may take a few seasons or a few months to become proficient in these areas.

• Demonstrate a knowledge of the SnowSports Pros (i.e. know pro’s discipline, skillset, etc)
• Show strong communication skills, especially in communicating with the SnowSports supervisor team, guests, and with staff from other departments
• Remain calm when dealing with angry guests, and understand how to use the SnowSports guest resolution procedures to resolve lesson complaints
• Run private line-up and make lesson switches on the fly
• Use RTP and flaik efficiently to accomplish all tasks, including but not limited to: booking and assigning private lessons, finding guest information, looking up an instructor’s schedule in flaik, processing returns and product exchanges, finding prices and reviewing inventory levels, running basic reports (such as customer product listings and inventory reports), and troubleshooting booking issues as they arise
• Identify and report software issues to a supervisor or manager
• Complete daily payroll tasks in flaik, and fix timecards in flaik as payroll issues are identified

EDUCATION REQUIREMENTS

• High school or GED; college education preferred

The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation’s total compensation package for employees. Other rewards may include many region-specific benefits.

Steamboat Springs area base hourly pay range: $24.00-$27.00 per hour

PHYSICAL REQUIREMENTS

• Must be at least 18 years of age
• Must be able to work indoors in a noisy office environment and outdoors in a winter environment
• Ability to read, write and communicate in English in a clear and professional manner
• Must be able to sit and operate keyboard for long periods of time, as well as additional office machinery such as phones, copier, and printer.
• Intermediate ski or snowboard ability preferred, but not required

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

MISCELLANIOUS INFORMATION

• This is an hourly non-exempt position and is subject to overtime pay
• Position requires working weekends and holidays as needed
• Employment for this job is contingent upon the successful completion of a background check

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski & Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Steamboat Ski & Resort Corporation or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is in Colorado, and the work is mainly in Steamboat Springs, CO, and employment in this position is subject to the labor and employment laws of Colorado.

Steamboat Ski & Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski & Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.