Job Description

What the role is all about:

At WinSport, we are seeking passionate individuals committed to sharing their love for the sport of snowboarding. If you're interested in teaching, coaching, and sharing your passion for winter sport, we encourage you to apply.

In this role, you will be providing high-quality, tailored snowboard lessons to our guests, contributing to their skill development and love for winter sports. You will work in a dynamic, supportive setting, delivering lessons safely and engagingly, and collaborating with your team to ensure excellent guest experiences.

Our Snowboard lessons run 7 days a week primarily on evenings and weekends. Lessons are for participants aged 3-5, 6-12, 13-17, and 18+. Our snow school offers a variety of lesson lengths including daily and multiweek. If you want to work during the day, we offer our lessons to School Groups Monday-Friday.

Key responsibilities include leading check-in and out, providing duty of care for participants in lessons, equipping participants with rental equipment, teaching exceptional snowboard lessons, providing meaningful feedback and assisting in program execution. You will help create a safe, welcoming environment for all participants and contribute to a positive, memorable experience.

As a Snowboard Instructor, you strive to approach your work to align with our 6 values which are at the core of who we are and what we do at WinSport.

• Safety
• Integrity
• Belonging
• Collaboration
• Inspiration
• Sustainability

What you will be doing:

• Engaging experiences:
• Provide exceptional customer service and guest-focused experiences
• Teach and inspire guests to connect with the sport of snowboarding.
• Deliver clear, concise, and intentional lesson content that aligns with guests' needs, age, stage, goals, utilizing a constructive feedback approach.
• Exhibit strong communication and interpersonal skills to foster a welcoming and inclusive atmosphere for guests of all ages, abilities, and personalities.
• Coordinate and communicate participant level changes with team members, leadership, and guests to maximize positive and safe experiences.
• Assist with non-teaching duties, including hill set-up and take-down, rental shop support, lesson check-in, waiver confirmation, and school group organization.
• Commit to teaching multiweek lessons to maximize our guests’ experiences and connection to their instructor

• Communication:
• Communicate with guests and team members in ways that align with our core values: safe, welcoming, inspiring and creative.
• Adjust communication and skill development strategies to appropriately fit the needs of the guest, including level, age, and interests.
• Maintain an in-depth understanding of all snowboard products to assist guests and make informed recommendations.

• Operational Effectiveness:
• Support setting up snow school guest check-in, check-out, and area take down.
• Lead the check-in and check-out for guests participating in your lessons.
• Maintain high personal and professional standards, arriving on time, in uniform, ready and equipped for the day ahead and adapting to changing conditions.
• Assist with the accommodation of guest needs with a mindset focused on guest service, problem solving, and adaptability.
• Collaborate with Shift Leads and other instructors to ensure the successful execution of snowboard programs, maintaining the highest standards of quality and safety.
• Demonstrate proactive problem-solving skills and adaptability to meet the diverse needs of guests.

• Safety/Risk Mitigation:
• Actively contribute to a safe and welcoming environment by identifying and mitigating hazards, adhering to the Alpine Responsibility Code, and ensuring compliance with all safety policies and procedures.
• Safely lead snowboard lessons tailored to guests' skill levels and goals, following CASI/CSIA training and WinSport's safety protocols.
• Actively be aware of the inherent risks associated with snowboarding, making decisions that prioritize the safety of yourself, other Team Members, and guests.
• Ensure accurate record-keeping, including maintaining class cards and recording secure pick-up codes for child safety.
• Maintain duty of care at all times ensuring the safety and well-being of participants in your care by providing proper instruction, supervision, emergency preparedness, choosing appropriate terrain, bathroom breaks, and when taking breaks indoors; including specifically for School Groups maintaining duty of care from “bus to bus” including check-in, check-out, and over the lunch break.
• Other duties as assigned.

What you bring:

• Current Level 1, 2, 3 or 4 certification with CASI or foreign equivalent.
• Strong communication skills.
• Strong customer service skills.
• Able to work as a team and independently.
• Reliable, punctual, and a positive attitude.
• Coachable and able to take direction.
• Dual Ski/Snowboard certification is considered an asset.
• Freestyle/Park certification is considered an asset.
• NCCP certification is considered an asset.
• Previous experience teaching ski lessons is considered an asset.
• Fluency in other languages is considered an asset.

You will be:

• Prepared to work in all weather conditions.
• Healthy and prepared to be outdoors snowboarding every day.
• Able to lift, carry, push, or pull objects up to 20lbs occasionally.
• Able to assist with chairlift loading/unloading.

Employment Dates & Times

• Seasonal position beginning in November. Projected winter season is November 20th to March 28th. Projected hill opening date is weather dependent.
• On-snow and off-snow training between November 7th to 22nd. Training dates are based on the projected hill opening date and are subject to change.
• Full-time and part-time hours available.
• Holiday and weekend availability is required.
• Lessons are offered during all operating hours.
• School Group Programs are offered Monday to Friday from 8:30 a.m. – 3:00 p.m.
• Evening & Weekend Programs are offered Monday to Thursday from 3:30 p.m. – 9:00 p.m., Friday from 11:00 a.m. – 9:00 p.m., Saturday-Sunday from 8:00 a.m. – 5:00 p.m.
• A number of Holiday dates within December 21st to 23rd, Dec 26th to January 3rd and February 13th to 15th will be mandatory. Specific dates, and the number of dates required will be confirmed and communicated once finalized.
• Breaks will be paid for School Group instructors as they maintain duty of care over the break.
• Compensation for Level 1 is starting at $18.30.
• Compensation for Level 2 is starting at $21.50.
• Compensation for Level 3/4 is starting at $24.00.

WinSport Team Member Performance Expectations and Behaviours

• Collaboration
• Takes responsibility for their part of shared work
• Communicates clearly with teammates and partners to support team and guest outcomes
• Steps in to support others when needed
• Safety
• Follows safe work practices consistently
• Notices hazards and speaks up early
• Adjusts behaviour when conditions change
• Integrity
• Does what they say they will do, follows shared standards, and owns their responsibilities
• Is honest about mistakes and works to fix them
• Asks for help when needed to meet commitments
• Sustainability
• Focuses on priority work and avoids unnecessary rework
• Uses time, equipment, and resources responsibly
• Adjusts approach when plans or conditions change
• Inspiration
• Brings positive energy, enthusiasm, and joy to every guest interaction
• Helps guests feel welcomed, valued, and appreciated
• Listens to guest feedback and responds with care and action
• Belonging
• Treats guests and teammates with respect and care
• Practices active listening in daily interactions
• Includes others and avoids behaviours that exclude or dismiss

What we can offer you:

In addition to helping develop the next generation of winter athletes, WinSport team members also receive the following added benefits:

• Free WinSport Winter Season Pass
• Reciprocals at other ski resorts
• Discounts on food, beverage, retail, and programs
• Access to our Performance Training Center

Discover, Develop, and Excel with WinSport:

Working with WinSport means you will be part of one of the most unique sport institutes in the world. At WinSport we pride ourselves on providing exceptional services to support our guests in training and maintaining an active lifestyle. We are a key provider within the local Ski and Snowboard community providing people of all ages and abilities with a place to progress their riding skills. We will support you along your pathway as you discover, develop and excel in your role at WinSport.