Xcellink Pte Ltd

SNOC Operators - ANC-SSPH260729 008/14

Xcellink Pte Ltd  •  Kuala Lumpur, MY (Onsite)  •  2 hours ago
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Job Description

Are you passionate about network operations, cybersecurity, and keeping mission-critical environments running around the clock? We're expanding our Security Network Operations Center (SNOC) team and are looking for experienced professionals who thrive in a fast-paced, 24×7 operations environment.

Whether you're an experienced operator or a proven shift leader, this is your opportunity to play a key role in delivering reliable, secure, and high-performing network operations.

  • SNOC Operators will perform 24×7 shift operations, monitor events and alerts, respond to incidents, conduct initial troubleshooting and analysis, triage issues, and escalate incidents according to operational procedures.
  • Assistant SNOC Shift Lead supports the SNOC Shift Lead with shift coordination, operational supervision, incident management, escalation handling, reporting, and ensuring smooth day-to-day operations.
  • SNOC Shift Lead oversees overall shift operations, coordinate major incidents, manage escalations, facilitate operational and project meetings, ensure SLA compliance, and provide leadership to the shift team.

Requirements

  • Experience working in a 24×7 Network Operations Center (NOC) or Security Network Operations Center (SNOC).
  • Good understanding of incident management, event monitoring, troubleshooting, and escalation processes.
  • Experience with enterprise monitoring and ticketing tools.
  • Excellent communication and teamwork skills.
  • Ability to remain calm and make sound decisions during critical incidents.
  • Relevant certifications such as CCNA, CCNP, ITIL Foundation, Security+, or equivalent are advantageous.
Xcellink Pte Ltd

About Xcellink Pte Ltd

The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, established local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments.

Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects.

Because we love Technology and care about the development of our People, we will always evolve our business and create new services to serve our stakeholders better as the market landscape transforms. Today, Xcellink offers more than just Enterprise ICT operations management services in our portfolio; We have our analytical and technology savvy Enterprise Solutions team bringing great business software and process innovation ideas to CXOs, and we have a resourceful team of Talent Search specialists to serve our talent-conscious clientele for their Technology and Tech-savvy hiring needs.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Singapore, SG
Year Founded
1995
Website
xcellinkgroup.com
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