DYOPATH

SNOC Engineer I (Mexico)

DYOPATH  •  Remote  •  2 days ago
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Job Description

Join Us as a SNOC Engineer I

Are you motivated to begin or advance your career in technical operations, monitoring, and incident response? Do you enjoy problem‑solving, learning new technologies, and supporting reliable, secure operations?

We are looking for a SNOC Engineer I who is eager to grow, collaborate, and strengthen operational excellence across security, network, systems, and cloud environments.

Why You’ll Love Working Here

  • Purposeful Work – Your contributions directly support the stability, availability, and security of systems used across the organization.
  • Growth & Development – From foundational certifications to hands‑on training, this role is built to support your technical progression.
  • Innovative Culture – Join a team committed to learning, collaboration, and continuous improvement.
  • Supportive Team Environment – Work alongside experienced engineers who share knowledge, celebrate wins, and help you grow your career.

Awesome Benefits

  • Savings / Monthly 13% cap
  • Pantry Vouchers 9% deposited every month
  • Christmas Bonus: 25 days of your daily income
  • Vacations - 12 days after the first year
  • Anniversary Bonus - 10 days of base salary
  • Vacation Premium – 40% first year
  • Major Medical Insurance covers you and your immediate family
  • Life Insurance
  • Quarterly Bonus
  • Marriage or Bereavement Time off
  • Maternity/Paternity Time off
  • Ergonomic Chair
  • 250 pesos monthly stipend for internet and electricity
  • Full benefits overview at dyopath.com/careers

Location: Remote (Mexico)
Schedule: 1st Shift; Saturday to Wednesday
Pay Rate: MXN 34,000 (monthly)

As a SNOC Engineer I, you will monitor network, system, and security alerts; perform first‑level troubleshooting; and escalate issues as needed to maintain operational stability and service quality. This role provides the foundation for progressing to SNOC Engineer II responsibilities.

Your Mission as a SNOC Engineer I

  • Monitor and triage alerts across security, network, systems, and cloud environments.
  • Perform initial troubleshooting and document findings clearly.
  • Escalate incidents to SNOC Engineer II or senior teams when resolution exceeds Tier I scope.
  • Follow established Standard Operating Procedures (SOPs) for routine tasks.
  • Maintain accurate and thorough ticket documentation.
  • Assist with updating SOPs and knowledge base articles.
  • Support operational reliability through consistency, communication, and teamwork.

Security Operations Responsibilities

  • Performs initial review of security alerts and escalates indicators of compromise.
  • Assists with monitoring SIEM and EDR alerts.
  • Follows predefined workflows for triage and documentation.
  • Supports proactive security initiatives through data collection and basic analysis.
  • Works with Engineer II team members to learn investigative techniques.
  • Collaborates with internal teams as directed for remediation actions.

What You Bring to the Team

Education & Certifications

  • Associate’s degree in IT, Cybersecurity, or related field (or equivalent experience).
  • Preferred certifications (or willingness to obtain):
    • CompTIA Network+ or Security+
    • CCNA (preferred)
    • ITIL Foundations

Experience & Skills

  • 1+ years in SOC, NOC, help desk, or IT operations (academic, internship, or lab experience welcome).
  • Foundational understanding of networking, security concepts, and system administration.
  • Strong communication and documentation skills.
  • Ability to follow structured processes and escalate appropriately.
  • Eagerness to learn in a fast‑paced, collaborative environment.

Why This Role Rocks

As a SNOC Engineer I, you won’t just monitor alerts—you’ll build the foundation for a long, successful career in IT operations and security. You’ll work alongside passionate experts, gain hands‑on experience, and develop the skills needed to advance into SNOC Engineer II and beyond.

Ready to start your journey in IT operations and security? Apply now and become our next SNOC Engineer I at DYOPATH!

This role is open to applicants in Mexico only.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

DYOPATH

About DYOPATH

DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services.

Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020.

By bringing together two industry leaders, the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service.

The combined company has an enhanced scale and an even stronger position in the fast-growing MSP and MSSP (managed security service provider) marketplaces. We work with the single purpose of helping our clients combat the ongoing increase of cyber threats, the growth in more complex IT environments and the ever-increasing human capital shortages.

No matter the industry, from education and energy to federal agencies, we are here to help our clients use the power of our “business first” approach, resulting in efficiency gains. DYOPATH has a US based Network Operations Center (NOC) and Service Desk. DYOPATH – through its origins under Single Path and DYONYX, has been serving clients since 1996. We place emphasis on exceptional customer service, which has resulted in high client retention and long-term client relationships. We also have best-in-class client satisfaction scores that are consistently well above industry standards.

DYOPATH'S belief in long-term relationships and our dedication to solving our clients’ biggest challenges remain the cornerstone of our 24-year longevity.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Houston, Texas
Year Founded
1994
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