Job Description

About Jumia:

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

The Outbound Team Lead provides hands-on supervision on the warehouse floor, directing picking, packing, and dispatch operations during assigned shifts. This role ensures frontline operators perform efficiently, adhere to safety guidelines, and meet hourly output targets.

What You Will Be Doing

• Shift supervision: Supervise daily floor activities of pickers, packers, and sorters to meet hourly fulfillment SLAs and cut-off deadlines.
• Briefings & allocation: Conduct pre-shift briefings, assign operational zones, and monitor individual and team productivity metrics.
• Quality spot-checks: Perform quality spot-checks on packed orders to ensure correct items, proper packaging materials, and shipping labels are applied.
• Operational issue resolution: Resolve real-time operational bottlenecks, stock location issues, and system exceptions in coordination with the Outbound Manager.
• Safety & 5S compliance: Enforce 5S standards, safety compliance, and proper equipment handling across the outbound fulfillment area.

What We Are Looking For

• Education: High School diploma or Bachelor’s degree in Logistics, Operations, or related discipline.
• Experience: 2+ years of supervisory experience in warehouse picking, packing, or dispatch environments.
• Tools & Systems: Practical experience using handheld RF scanners, barcoding systems, and WMS applications.
• Soft Skills: Strong leadership, communication, and interpersonal skills to motivate frontline workers.
• Physical & Flexibility: Ability to work flexible shifts, weekends, and handle physical, fast-paced warehouse tasks.

We Offer:

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African e-commerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Please ensure to only apply for jobs with Jumia through our official website.

Jumia will never charge you a fee to apply for a job: be wary of websites that claim to help you apply for a Jumia job or that charge a fee to get you a job.