Job Description

Job Summary

As a Subject Matter Expert in Support & Operations, you will play a pivotal role in ensuring the timely resolution of escalated incidents while adhering to quality norms and service level agreements (SLAs). Your expertise in Kubernetes, Ansible, and cloud technologies will be essential in driving customer satisfaction and operational excellence.

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Using Kubernetes And Ansible, Adhering To Agreed Slas To Maintain Operational Efficiency.
2. Mentor Team Members And Administrators In Best Practices For Kubernetes And Ansible, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Facilitate Effective Communication And Presentations In Customer Meetings To Address Issues And Enhance Customer Feedback And Satisfaction Regarding Support Operations.
5. Conduct Thorough Analyses, Such As Root Cause Analysis And Trend Analysis, Using Data-Driven Insights To Improve Task Performance And Present Findings To Key Business Stakeholders.

Skill Requirements

1. Proficient In Kubernetes And Containers Management.
2. Strong Understanding Of Ansible For Automation And Configuration Management.
3. Familiarity With Redhat Linux And Redhat Cluster Technologies.
4. Knowledge Of Azure Cloud Services And Their Integration With Kubernetes.
5. Excellent Analytical And Problem-Solving Skills, With A Focus On Customer Satisfaction And Operational Efficiency.

Other Requirements

1. Relevant Certifications Such As Certified Kubernetes Administrator (Cka) Or Red Hat Certified Engineer (Rhce) Are Optional But Valuable