Job Description

Job Summary

Role Summary

We are seeking an experienced Middleware Engineer specializing in Managed File Transfer (MFT) using GoAnywhere MFT platform. The role involves design, implementation, support, and optimization of secure file transfer solutions across enterprise ecosystems, ensuring reliability, compliance, and seamless integration with internal and external stakeholders.

Key Responsibilities

Key Responsibilities

1. MFT Platform Administration

Administer, configure, and maintain GoAnywhere MFT environments (Dev, Test, Prod)

Manage file transfer workflows, projects, triggers, and schedules

Monitor system performance, capacity, and availability

1. Integration & Automation

Develop and support integrations with:

External vendors / partners

Internal applications (ERP, CRM, Data Platforms)

Build automated workflows using:

SFTP, FTPS, HTTPS, AS2, PeSIT protocols

Implement event-driven and scheduled file transfers

1. Security & Compliance

Ensure secure transmission using:

Encryption (PGP, SSL/TLS)

Key and certificate management

Implement compliance frameworks (GDPR, SOX, HIPAA where applicable)

Manage user access, roles, and audit trails

1. Incident & Problem Management

Provide L2/L3 support for production issues

Troubleshoot failures in file transfers, workflows, and connectivity

Perform root cause analysis (RCA) and implement permanent fixes

1. Environment & Release Management

Support code migrations across environments (Dev → QA → Prod)

Maintain version control and deployment pipelines

Create reusable templates and frameworks for MFT jobs

1. Monitoring & Reporting

Configure alerts, dashboards, and notifications

Track SLA/KPI metrics for file transfer success rates

Generate audit and operational reports for stakeholders

1. Documentation & Governance

Prepare and maintain:

SOPs

Runbooks

KT documents

Ensure compliance with transition governance (DoD, audit readiness)

Skill Requirements

Technical Skills

Strong experience in GoAnywhere MFT administration & development

Knowledge of file transfer protocols:

SFTP, FTPS, FTP, HTTP/S, AS2

Hands-on with:

PGP encryption

SSH keys & certificate management

Scripting knowledge:

Shell, PowerShell, or Python

Experience with:

REST/SOAP APIs

Database queries (SQL)

OS knowledge: Linux/Unix, Windows Server

Middleware & Integration Knowledge

Understanding of enterprise middleware ecosystems

Experience integrating with:

SAP, Oracle, or enterprise applications

Exposure to APIs, microservices, or ESB platforms is an advantage

Operational Skills

ITIL process adherence (Incident, Problem, Change)

Experience in production support environments

Ability to manage high-volume file transfers

Preferred Qualifications

Experience with other MFT tools (Go Anywhere)

Knowledge of cloud environments (Azure/AWS)

Familiarity with DevOps tools (CI/CD pipelines)

Certification in GoAnywhere / Security / ITIL

Soft Skills

Strong stakeholder communication (internal & external vendors)

Problem-solving and analytical thinking

Ability to work in transition / migration programs

Documentation and audit readiness mindset

Typical Use Cases

Vendor file exchange automation

Secure data exchange between business units

Regulatory data transfers (finance, HR, compliance)

Large-scale batch integration workflows

KPIs / Success Metrics

File transfer success rate (>99.9%)

MTTR for incidents

SLA adherence

Automation coverage

Audit compliance (zero critical findings)

Experience Range

5–10 years in Middleware / Integration domain

Minimum 3+ years in GoAnywhere MFT

Other Requirements

Experience Range

5–10 years in Middleware / Integration domain

Minimum 3+ years in GoAnywhere MFT