Job Description

Job Summary

Administer and maintain the Okta tenant, including users, groups, applications, and access policies. • Configure and manage Single Sign-On, Multi-Factor Authentication, Adaptive Authentication, and Lifecycle Management. • Onboard enterprise applications using SAML 2.0, OAuth 2.0, OpenID Connect, WS-Federation, and SWA. • Configure user provisioning and deprovisioning using SCIM and API-based integrations. • Manage Universal Directory, profile mappings, group rules, and dynamic groups. • Create and maintain authentication, sign-on, password, and enrollment policies. • Troubleshoot authentication, provisioning, federation, and access-related issues. • Integrate Okta with Active Directory, LDAP, HR systems, and cloud applications. • Support user lifecycle events including joiners, movers, and leavers. • Monitor system health, audit logs, alerts, and security events. • Collaborate with application owners, security teams, and infrastructure teams during application onboarding and issue resolution. • Create and maintain technical documentation, SOPs, knowledge articles, and operational runbooks. • Participate in incident response, problem management, and root cause analysis for identity-related incidents. • Stay current with Okta product updates, IAM trends, security practices, and industry best practices. The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely and quality resolution of escalated incidents while maintaining high customer satisfaction. This role demands a deep understanding of OKTA and CyberArk PAM technologies, driving efficient operations and fostering effective communication between technical teams and business stakeholders.

Key Responsibilities

The Okta Administrator will be responsible for administering, configuring, and supporting the organization’s Okta Identity and Access Management platform. The role includes managing users, groups, applications, authentication policies, lifecycle management, integrations, and troubleshooting identity-related issues. The candidate will work closely with application owners, security teams, infrastructure teams, and business stakeholders to ensure secure, reliable, and efficient identity services across the enterprise. 1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Leveraging Expertise In Okta And Cyberark Pam Tools, Adhering To Agreed Service Level Agreements (Slas).

1. Mentor Team Members And Administrators, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Enhance Operational Efficiency And Knowledge Sharing.
2. Validate Change Order Implementation Plans And Ensure Human Error Compliance While Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
3. Facilitate Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings To Address And Resolve Any Operational Issues Effectively.
4. Conduct Thorough Analyses Such As Root Cause Analysis And Trend Analysis, And Prepare Reports To Support Performance Improvement Initiatives, Presenting Findings To Key Business Stakeholders.

Skill Requirements

Strong hands-on experience in Okta administration and Identity and Access Management operations. • Good understanding of SSO, MFA, Adaptive Authentication, Lifecycle Management, and access governance concepts. • Experience with application integration protocols such as SAML 2.0, OAuth 2.0, OpenID Connect, WS-Federation, and SWA. • Knowledge of SCIM provisioning, API integrations, user provisioning, and deprovisioning processes. • Experience integrating Okta with Active Directory, LDAP, HR platforms, and SaaS/cloud applications. • Ability to troubleshoot authentication flows, federation errors, provisioning failures, and policy-related issues. • Understanding of IAM security best practices, least privilege access, audit controls, and compliance requirements. • Strong analytical, problem-solving, documentation, and stakeholder communication skills. 1. Proficiency In Okta And Cyberark Pam (Vault, Pvwa, Cpm & Psm)

1. Strong Analytical Skills With The Ability To Perform Root Cause And Trend Analysis
2. Excellent Communication And Presentation Abilities To Engage With Business Stakeholders
3. Solid Understanding Of Incident Management Processes And Sla Adherence
4. Familiarity With Capacity Planning And Operational Documentation

Other Requirements

1. Optional But Valuable Certifications: Cyberark Certified Delivery Engineer (Ccde), Okta Certified Administrator