Job Description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Senior Subject Matter Expert (SME) –PAYplusUSA (PPUSA)

Location: Atlanta, GA

Product: FinastraPAYplusUSA

Client Environment: U.S. Banking Client

Employment Type: Full-time

The Senior PPUSA Subject Matter Expert (SME) is a seasoned professional responsible for providing deep functional and technicalexpertisein Finastra’sPAYplusUSA solution in a production banking environment. This role supports a U.S. bank client and plays a critical part in complex issue resolution, configuration advisory, and client engagement. The SME works independently with minimal guidance and acts as a trusted advisor across Finastra and client teams.

Key Responsibilities

Functional & Product Expertise

• Provide in-depth subject matterexpertisein FinastraPAYplusUSA across configuration, processing flows, and production operations

• Apply strong conceptual and practical knowledge of PPUSA with working knowledge of related payment platforms

• Act as a product authority for complex configurations, system options, and payment processing behavior

Issue Investigation & Problem Solving

• Lead investigation of complex L2/L3 production issues including defect triage and root cause analysis

• Recreate issues using GUI, database analysis, and trace logs

• Analyze PPUSA core tables, business flows, traces, and system behavior

• Review end-to-end payment processing flows anddetermineconfiguration vs. code-related issues

• Execute solutions and support QA/L2 during validation

Client & Stakeholder Engagement

• Participate in client escalation calls

• Explain complex technical issues clearly to client and internal stakeholders

• Provide structured status updates, risk assessments, and next steps

• Act as a trusted advisor to PAS Leads, Advisors, and bank stakeholders

Operational Impact & Collaboration

• Own end-to-end accountability for assigned PPUSA processes or operational objectives

• Work closely with L1, L2, QA, Product Management, and Development teams

• Operatewithin broad guidelines while exercising sound professional judgment

Required Skills & Experience

Technical Expertise

• Strong hands-on experience with FinastraPAYplusUSA (mandatory)

• Recent relevant PPUSA experience within the last four years

• Strong skills in trace analysis, database investigation, and rule configuration

Professional Skills

• Ability to solve complex problems using analysis of multiple data sources

• Works independently with minimal guidance

• Strong analytical and decision-making skills

Business & Communication Skills

• Understanding of U.S. payment processing and banking operations

• Awareness of market best practices and Finastra’s competitive positioning, Finastra ecosystem

• Strong written and verbal communication skills

• Comfortable interacting with senior client and internal stakeholders

Career Level

This is a senior, seasoned individual contributor role. Career progression typically focuses on depth ofexpertise, client impact, and platform mastery rather than people management.

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

· Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

· Well-being: Access Confidential one-on-one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive - Inside and Outside of work.

· Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

· Sustainability: Benefit from paid time off for volunteering and donation matching.

· DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).

· Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

· Recognition Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.