Job Description

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets In Sap And Access Governance, Adhering To Agreed Slas And Quality Norms.
2. Mentor Team Members And Administrators By Conducting Training Sessions, Preparing Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation To Promote Knowledge Sharing And Operational Efficiency.
3. Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Facilitate Customer Satisfaction By Engaging In Customer Meetings, Addressing Issues, And Providing Updates To Ensure A Positive Feedback Loop.
5. Conduct Thorough Analyses Including Root Cause And Trend Analysis, Validating Reports To Enhance Performance Metrics And Present Findings To Key Business Stakeholders.

Skill Requirements

1. Strong Understanding Of Sap Systems And Access Governance Principles
2. Proficiency In Incident Management And Resolution Processes
3. Effective Communication And Presentation Skills For Stakeholder Engagement
4. Ability To Mentor And Guide Team Members In Operational Best Practices
5. Familiarity With Capacity Planning And Compliance Validation Processes

Other Requirements

1. Optional But Valuable: Sap Certified Technology Associate
2. Optional But Valuable: Certified Information Systems Auditor (Cisa)
3. Optional But Valuable: Itil Foundation Certificatio