Job Description

Heritage Health is seeking a full-time (1.0 FTE) Certified Medical Assistant to join our team in Coeur d'Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.

A $3,000 sign-on bonus is available to new team members as part of this opportunity.

Schedule: 5 days a week Monday 11:30 to 5:15, T,W,Th Tues, Wed, Thurs, 7:00am to 5:15pm and Fri 7:00 to 12:00

Why You Should Join our Dynamic Healthcare Team:

Passionate Purpose: We're committed to enhancing lives, every day.

Unmatched Support: We are committed to a fun and supportive team environment.

Balanced Lifestyle: No weekends or holidays, ensuring a healthy work-life balance.

Collaborative Care: Work with a dedicated team to provide the best patient outcomes in the right settings.

Exceptional Rewards: Competitive pay, and benefits

Benefits:

Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees.

Life Insurance: Employer-paid for 1x annual salary (optional coverage available for additional cost).

Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.

Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions.

Paid Time Off Benefits:

• 120 hours PTO (Paid Time Off)
• 56 hours EIB (Extended Illness Bank)
• 80 hours Company Holidays (for full-time employees)

Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.

We are seeking a compassionate and detail-oriented Certified Medical Assistant to join our team in delivering high-quality, patient-centered care within a community health setting. As a key member of our clinical team, you will support providers in a variety of tasks that ensure smooth and effective patient care.

Requirements

• Completion of nationally accredited Medical Assistant program or relevant work experience and certification as a Registered Medical Assistant.
• Certification from a nationally recognized organization (AAMA, NHA, NCCT or AMT) or must obtain within 6 months of hire. Minimum of one year of prior outpatient medical assistant experience preferred.
• BLS or ACLS certification or must obtain within 90 days of hire.
• Valid driver’s license and reliable transportation

Your Essential Duties:

• Assists with supply ordering and tracking by communicating supply needs
• Managing MA box work for productivity
• Timely rooming of patients, performing vital signs, taking family history, social history, medication consolidation, PHQ’s, barriers today, immunization consolidation, history of present illness and review of systems.
• Complete any in-office standing orders including but not limited to A1C’s, immunizations, retinal testing, DM foot exams, visual acuities, hearing test, and drug screens.
• Prepping exam room and patient for procedures, such as minor surgery, physicals, female exams, etc.
• Review quality measures and prepare for completion, if applicable.
• Clean examination rooms after each visit and at the end of each day.
• Restock exam rooms weekly and as needed.
• Call patients with lab and/or test results after provider has reviewed results and written recommendations.
• Return all patient phone calls promptly. Same day call-backs are preferred. All calls must be returned within 72 hours. Urgent calls should immediately be brought to the provider’s attention.
• Document critical lab values/test results when received via telephone and immediately bring results and chart to provider.
• All PT/INR results should be brought with chart to the provider on the day in which results are received.
• Sample meds to be checked weekly for expiration dates and log completed.
• Complete all documentation related to childhood vaccinations – Vaccination record IRIS forms, parental consent/refusal forms. Log all injection lot #, expiration date, site.
• Heritage Health staff have an active role in our Patient Centered Medical Home model of care. This role is designated as part of the Heritage Health PCMH Care Team.
• All documentation must be initialed, signed and dated.
• May be required to support other departments and HH locations as needed
• Regular and predictable attendance is an essential function of this position.
• Other job-related duties as assigned.

Your Success Factors

• Successful completion of a nationally accredited Certified Medical Assistant certification program or relevant work experience and national certification or registration as a Medical Assistant.
• Must be able to perform basic math computations.
• Must be proficient in computer use, including Microsoft Office.
• Ability to prioritize and multi-task.
• Knowledge and understanding of medical terminology
• Strong communication and interpersonal skills
• Commitment to patient confidentiality and adherence to HIPAA regulations

Working Conditions:

Work Conditions: Work is normally performed in a typical interior, medical work environment in a clinic building. Work may be demanding and chaotic at times. May be exposed to patient population that will present a variety of contagious diseases, physical injuries and emotional states of mind.

Physical/Mental Requirements:

Prolonged periods of standing, walking, and working on a computer.

May lift up to 15 pounds at times.

Must be able to access and navigate various departments of a given location.

Must be able to complete tasks in a noisy or stressful environment.

Must be able to adhere to process protocol.