Job Description

Locations: Trincity, Trinidad And Tobago

Categories: Commercial

Req ID: 77647

What's The Role

The SMB Proposition Manager, B2B Sales position in Trinidad is responsible for developing and managing compelling propositions that meet the needs of small and medium-sized businesses (SMBs). The role combines customer insight, market analysis, commercial thinking, and cross-functional collaboration to create propositions that drive customer acquisition, engagement, retention, and revenue growth.

What You'll Do

Key Responsibilities

• Develop and own the SMB proposition strategy, aligned with overall business and commercial objectives.
• Identify customer needs, market trends, and competitive opportunities through research and analysis.
• Design and enhance products, services, bundles, pricing, and value propositions for SMB customers.
• Translate customer and market insights into clear, differentiated propositions.
• Work closely with Product, Marketing, Sales, Finance, Operations, and Customer Experience teams to deliver propositions to market.
• Develop business cases and assess commercial opportunities, including revenue, profitability, and customer impact.
• Define proposition positioning, messaging, and go-to-market requirements.
• Monitor proposition performance using KPIs such as acquisition, conversion, revenue, retention, usage, and customer satisfaction.
• Continuously optimize propositions based on performance data and customer feedback.
• Track competitor propositions and ensure the SMB portfolio remains relevant and competitive.
• Lead proposition launches and coordinate implementation across relevant business functions.
• Present recommendations, performance updates, and strategic plans to senior stakeholders.

What You'll Need

Required Qualifications

• Bachelor’s degree in Business, Marketing, Economics, Finance, or a related field preferred.
• Relevant experience in B2B, SMB, SaaS, telecoms, financial services, or another customer-focused industry is advantageous.

Required Experience & Skills

• Experience in proposition management, product management, commercial strategy, marketing, or a related discipline.
• Strong understanding of the SMB/customer segment.
• Excellent analytical and commercial skills, with the ability to turn data and insights into actionable strategies.
• Experience developing customer propositions, pricing, products, or go-to-market strategies.
• Strong stakeholder management and cross-functional collaboration skills.
• Excellent communication, presentation, and project-management abilities.
• Customer-centric mindset with strong problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Who We Are

We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Liberty Latin America, Liberty Caribbean, Liberty Business, Liberty Caribbean ICT, Bahamas Telecommunication (BTC), FLOW, Liberty Networks, Liberty Communications(Puerto Rico & USVI), Liberty Costa Rica, and Más Móvil. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the región

Why Join Us

Technology excites us, enables us, and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing a beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.

Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.

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