This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SMB Customer Success Manager - Americas based in Canada.
This is a mid-level Customer Success opportunity supporting early-stage customers as they build effective and scalable hiring practices.
You will help customers adopt a complex recruiting technology platform, solve challenging problems, and develop long-term practices that drive successful outcomes beyond initial onboarding.
The role combines customer support, product expertise, proactive problem-solving, and operational project ownership.
You will work within a pooled 1 customer model, providing responsive guidance through shared channels and customer calls while ensuring customers can access the right resources when they need them.
You will also lead medium and large-scale projects that improve onboarding, engagement, retention, documentation, webinars, and internal workflows.
Success in this role requires curiosity, strong communication, attention to detail, and the ability to independently understand complex customer needs and develop practical solutions.
This is an opportunity to work with talented cross-functional teams in a fast-moving environment where you can directly influence both customer outcomes and the evolution of Customer Success practices.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Jobgether is an AI-powered career coach and matching platform fixing the broken job search. Remote professionals no longer waste hours applying blindly; instead, they receive a personalized job search strategy, stronger visibility, and curated matches aligned with their skills, flexibility preferences, and career goals.
We flip the hiring model by connecting talent only to roles that truly match, reducing noise for employers and eliminating wasted effort for candidates. Jobgether combines AI coaching, profile optimization, Match Score insights, and the world’s largest remote job database to help people land opportunities faster and with less bias.
Our purpose is to make remote job search guided and intentional.
Our mission is to become the world’s reference platform for remote talent, ensuring no professional remains invisible and every match is meaningful.
