Job Description

SMB Client Relationship Manager

Department: Client Success

Employment Type: Full Time

Location: Melbourne or Sydney

At Reward Gateway, part of Edenred, we’re on a mission to Make the World a Better Place to Work and Enrich Connections, For Good. We help businesses attract, engage, and retain top talent through strategic reward, recognition, and well-being solutions.

We’re strengthening our SMB Client Relationship Management team here in Australia. This is an opportunity to work with a globally recognised brand in the high-growth employee engagement space where we are already supporting 1 in 14 people across Australia and New Zealand.
Your role in our Mission
You’ll be the key partner for a portfolio of current SMB (<500 employees) clients, helping them get maximum value from their programmes and driving engagement. Working closely with Client Support, Client Success, and Sales, you’ll be securing renewals, identifying upsell opportunities and driving results that make a meaningful difference for your clients, while growing your own earning potential.

Flexible, hybrid working:
Our office is for you to use as much as you like; as a minimum our Client Relationship team works from our Sydney office or Melbourne office at least twice a week.

What's in it for you?
💰 Uncapped OTE
🚀 Career growth, your way
Access to Elev8 high-performance programs and tailored L&D initiatives.
📚 Always learning
Professional development books, e-books, and podcasts to keep you growing.

🌴 35 days per year annual leave (inclusive of public holidays). Option to purchase up to an additional 5 days per year through our holiday trading programme

💆‍♀️ $750 annual wellbeing allowance
Invest in your health, fitness, and wellness - your way.
🧠 Unmind membership
Access therapy, coaching, and proactive wellbeing support for both your personal and professional life.
🏅 Appreci8 rewards
Gain monetary recognition for doing an excellent job.
🎉 Moments That Matter
Celebrate key life milestones with bonus payments.
🛍️ Big-brand discounts
Enjoy huge annual savings across hundreds of retail, hospitality, travel, and lifestyle brands for you, your friends, and your family.

Some of Your Responsibilities & Core Duties will be:

Here’s a quick summary of some core duties. A full job description can be shared on request:

• Manage a portfolio of SMB clients with an annual value of approx $1.4m - $1.6m with a growth target of 7% - 14%
• Build strong relationships with HR leaders and key stakeholders. Lead consultative account reviews, analysing engagement data to deliver actionable insights
• Manage renewals with a targeted 93% gross revenue retention through direct commercial management of renewal discussions and negotiation
• Identify risks and growth opportunities, building retention and upsell strategies
• Support onboarding and implementation for new clients as needed
• Represent Reward Gateway as a trusted partner and brand ambassador at industry events
• Accurately forecast revenue and client growth, maintaining up-to-date records in Salesforce

The Experience and Key Skills you will have:

• Proven experience of managing B2B SMB or Mid-Market client portfolios, achieving revenue growth targets
• Experience with running annual and bi-annual account reviews and building client retention plans
• Strong commercial negotiation skills with experience of managing a volume of renewals and upsells
• Ability to analyse engagement data and translate insights into client value
• Confidence working collaboratively with internal teams such as Sales, Client Support, Implementation
• Strong verbal and written communication skills, including running client webinars and presentations

Your Interview Journey:

• Telephone interview with our Senior Talent Acquisition Partner, APAC
• 1st stage online interview with our Head of Client Success and Senior Strategic Client Relationship Manager
• Take home presentation task
• Final stage interview and presentation in our Sydney or Melbourne office with our Head of Client Success, Senior Strategic Client Manager and Head of Sales or Client Success Team Lead.

At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.

Be comfortable. Be you.
We want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER.
Find out more about our approach to benefits, equality, talent, technology, empathy and what you’ll get in return for joining our Mission at rg.co/lifeatrg.