Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on…
This role will own and execute the end-to-end smart meter adoption portfolio, ensuring UW hits installation targets while improving customer experience and operational efficiency.
This includes developing targeted engagement campaigns, managing performance against rollout KPIs, and aligning smart metering with UW’s broader growth strategy.
This is available as a permanent role, or 12 month FTC- dependant on candidates preference.
We put people first. It’s all about you..
Essential requirements:
Energy Sector Expertise: Deep understanding of regulated industries and smart metering.
Project & Portfolio Delivery: Proven track record managing complex, cross-functional projects, programmes, or initiatives from planning through to delivery.
Autonomy & SME Experience: Ability to work independently, execute tasks autonomously, or act as a Subject Matter Expert (SME).
Stakeholder & Communication Skills: Exceptional presentation, communication, and influencing skills, with a proven ability to manage multiple priorities across diverse teams.
Data-Driven Performance: Experience using data and analytics to identify opportunities, manage risks, and drive performance improvements.
Desirable Requirements
Campaign Management: Experience driving customer engagement or behavioural change campaigns.
KPI Reporting: Knowledge of operational performance management and KPI reporting.
Vendor Relations: Experience collaborating with and managing third-party suppliers and partners.
We work together. Your team and the people you will work with…
Reports to the Senior Energy Operations Manager in the Energy Operations Department. You will be an independent contributor who acts as the central coordinator across Energy Operations, Marketing, Customer Service, Commercial, Data, and external partners to remove barriers and increase uptake.
We deliver progress. What you’ll do and how you will make an impact.
About the role
You will drive the smart meter strategy by conducting precise customer targeting, segmentation, and operational analysis to identify new adoption opportunities. By monitoring industry and regulatory changes, you will ensure long-term strategic alignment while maintaining full project leadership over smart metering initiatives from concept to completion—tracking milestones, risks, and dependencies to deliver on time.
Campaign Management & Customer Experience
Campaign Collaboration: Partner with Marketing to design, deliver, and evaluate smart meter acquisition and behavioural change campaigns.
Value Propositions: Develop customer incentives, propositions, and messaging that enhance journeys and boost conversion rates.
Performance, Data & AI
KPI Ownership: Own smart meter rollout KPIs, providing clear, data-driven performance updates and risk analysis to senior leadership.
Tech & Automation: Collaborate with Data and Technology teams to leverage automation, analytics, and AI-driven solutions to optimise delivery.
Continuous Improvement: Spearhead initiatives to reduce failed appointments and eliminate operational barriers.
Stakeholder & Vendor Relationship Management
Cross-Functional Lead: Act as the primary business lead for smart meter adoption, building strong ties across Operations, Marketing, Commercial, and Customer Service.
External Partners: Coordinate activity and align strategic goals with third-party metering partners and suppliers.
Facilitate Governance: Lead cross-functional working groups and governance forums to drive best practices across the business.
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
An industry benchmarked salary. We’ll share it during your first
conversation.
Performance bonus: An annual discretionary bonus ranging from 15-40%.
Work-life balance: Flexible hybrid working with 1-2 days a week in the office in central London.
Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
UW discounts: Save on our services and get a free Cashback Card.
Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary).
Family first: Policies designed to help you and your family thrive.
Flexible benefits: Options to access private health insurance, dental insurance, or gym membership.
Inclusion: Join belonging groups that help shape our culture.
Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.
Apply here!
You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Nicola Dorrington will be your point of contact throughout the recruitment process.
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
We’re a community of over a million good-hearted go-getters who believe there’s a better way to do home services. And we’ve been helping people save time and money while running their homes for over 20 years.
We bundle essential services like energy, broadband, mobile and insurance into one simple monthly bill. But what really sets us apart is how we do it: with a nationwide network of local, friendly Partners who recommend UW to their friends, family and communities.
So you could say we’re both in your corner, and just around the corner.
For both employees and Partners, that means being part of something with real purpose. Whether you work in product, tech, marketing or customer service, every single person plays a part in supporting a business built on people helping people.
