Job Description

Req ID: 389728

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SMART Hands - Systems Integration Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description – Smart Hands Support Engineer (Datacenter Operations)

Position Title

Smart Hands Support Engineer – Datacenter Operations

Role Summary

We are looking for an experienced Smart Hands Support Engineer with strong

exposure to physical datacenter operations, hands-on infrastructure support, and

transition coordination. The ideal candidate should have practical experience working

across datacenter environments, server rooms, and remote site locations, and

should be capable of supporting both day-to-day physical infrastructure activities

and transition-related information gathering from incumbent teams across all sites

and datacenters.

This role requires someone who is comfortable in a field/onsite support model, has

strong understanding of rack-and-stack activities, cabling, hardware handling,

inventory validation, asset verification, and remote hands support, and can also

assist in documenting existing site infrastructure, operational processes,

dependencies, and handover details as part of a transition or takeover program.

Key Responsibilities

Datacenter Smart Hands Support

• Provide onsite Smart Hands support for physical datacenter and site

infrastructure activities.

• Perform rack and stack of servers, storage, network, and related hardware

components.

• Handle cabling, patching, labeling, hardware installation, de-installation,

and relocation activities.

• Support power cycling, device reboot, physical health checks, and LED /

console-based diagnostics.

• Assist in hardware replacement activities such as disks, memory, power

supplies, NICs, and other field-replaceable units.

• Coordinate with remote engineering teams for troubleshooting and execution of

physical tasks inside the datacenter.

• Support hands and eyes activities for network, server, storage, and backup

infrastructure.

Sensitivity Label: General

Site and Datacenter Information Gathering

• Work closely with the incumbent team to gather and validate detailed

information for all sites, server rooms, and datacenters in scope.

• Capture details related to:

o Site and datacenter locations

o Rack layouts and floor plans

o Device inventory and asset details

o Power connections and redundancy details

o Network patching and cabling information

o ISP / WAN / LAN connectivity details

o Access procedures and security requirements

o Existing operational processes and support contacts

o Hardware lifecycle and warranty information

• Assist in building a site-wise/datacenter-wise inventory and transition

repository.

• Verify physical assets against available documentation and identify mismatches,

gaps, and risks.

• Support collection of information required for transition, KT, operational

readiness, and support planning.

Transition & Incumbent Coordination

• Participate in transition workshops, site surveys, and incumbent handover

sessions.

• Document current-state infrastructure and operational procedures from the

incumbent team.

• Work with tower leads and service delivery teams to ensure all physical site

information is collected accurately.

• Highlight risks, missing data, unsupported hardware, access gaps, and

operational dependencies during takeover.

• Support due diligence and discovery activities for new sites and datacenter

onboarding.

Operations & Governance

Sensitivity Label: General

• Maintain accurate records for assets, cabling, rack positioning, hardware

movement, site readiness, and access controls.

• Ensure all work is performed in line with datacenter safety, security, and

change management procedures.

• Support incident, service request, IMACD (Install, Move, Add, Change, Dispose),

and break-fix activities.

• Coordinate with OEM / vendor engineers for onsite hardware support and escort

assistance if required.

• Create and maintain site documentation, checklists, SOPs, handover notes,

and audit-ready records.

Required Skills & Experience

Mandatory Skills

• Hands-on experience in physical datacenter / site support / Smart Hands

operations

• Strong understanding of:

o Rack and stack operations

o Structured cabling and patching

o Server, network, and storage hardware handling

o Inventory and asset verification

o Onsite troubleshooting and remote hands support

• Experience working in datacenter environments, server rooms, and

enterprise sites

• Ability to gather, validate, and document infrastructure details from incumbent

teams

• Familiarity with hardware labeling, rack elevation documentation, and

physical asset management

• Basic understanding of network devices, servers, storage systems,

UPS/power layouts, and connectivity

• Knowledge of datacenter access, safety, security, and change procedures

Sensitivity Label: General

• Good communication skills for coordinating with remote teams, vendors, and

customer stakeholders

• Ability to travel to sites/datacenters as required

Preferred Skills

• Experience in transition / takeover projects
• Exposure to CMDB, asset management tools, ticketing tools, and

documentation repositories

• Basic knowledge of Windows/Linux server hardware environments
• Familiarity with OEM hardware such as Dell, HPE, Cisco, Lenovo, NetApp,

EMC, etc.

• Understanding of ITIL-based support processes
• Experience in site surveys, floor validation, and infrastructure audits

Experience Required

• 3+ to 7+ years of relevant experience in Smart Hands / Datacenter Support /

Field Infrastructure Support

• Experience in handling multiple sites or distributed datacenter environments
• Prior exposure to knowledge transition, incumbent handover, or discovery

activities is highly preferred

Educational Qualifications

• Diploma / Bachelor’s degree in Information Technology, Electronics,

Computer Science, or related field

• Relevant certifications in hardware, datacenter operations, or infrastructure

support are an advantage

Desired Candidate Profile

• Strong hands-on field support capability
• Comfortable working in physical infrastructure environments
• Detail-oriented in capturing and validating datacenter/site information

Sensitivity Label: General

• Able to coordinate with multiple stakeholders during transition and steady-state

operations

• Good documentation and reporting skills
• Willingness to travel and work from customer/onsite/datacenter environments

when needed

• Proactive in identifying gaps, risks, and missing information during takeover

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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