Job Location Campbellsport - Campbellsport, WI 53010 Position Type Full Time
Riesterer & Schnell is Wisconsin’s premiere John Deere Dealership, serving WI farmers and residence for nearly 100 years. Joining the R&S team means that you get to be a part of the John Deere legacy, helping feed and clothe the world. If your personal values align with our company values of Team Work, Integrity, Sense of Urgency, Determined to Win, and Empowerment please complete an application to explore joining a team as hard working and passionate about serving customers as you are!
As a Service Technician you will become a trusted partner to our customers as you service, repair, recondition and assemble customer and dealership equipment, new and used. You must maintain and operate shop equipment and tools, performing quality work, as quickly and profitably as possible.
Hours for this job are Monday through Friday from 7:30 am until 5 pm and a voluntary Saturday shift from 7:30 am until noon
Starting wage range is typically $20-30/hr and varies by experience level
Essential Functions
1. Accepts repair orders as assigned by the Service Manager, Assistant Service Manager, Service Writer or assigned person.
2. Diagnose problems and determine what repairs are needed. Coordinate with Service office staff in communicating necessary repairs to customer and obtaining approvals.
3. Repair, service, recondition or assemble equipment as approved by the customer/Service Manager.
4. Obtains necessary parts working cooperatively with Parts Department staff. Notifies Service Manager when parts orders need to be expedited.
5. Completes service inspections on equipment, making recommendations on repairs needed.
6. Works to control come-backs, giving them special attention so as not to happen again.
7. Promotes marketing programs to customers in an effort to drive sales.
9. Communicates with customers in a positive, professional manner demonstrating patience in explaining repairs. Thanks customers for the work.
10. Notifies Service Manager of safety issues and/or accidents immediately.
11. Accurately documents time and work performed on forms provided in a legible and complete manner.
12. Conducts work in a safe manner, wearing safety glasses & steel toed shoes and following other company safety guidelines.
13. Attends meetings, training sessions, and other company events and participates in a positive, professional manner.
14. Stays up-to-date on technical changes, product developments, manufacturer releases, etc. Attends training as required.
15. Maintains a clean, neat and safe work area and the shop in general.
16 Presents a positive, professional image in conduct and dress at all times.
17. All other duties as assigned.
1. Three plus years of previous related experience preferred.
2. Associates Degree in small engines, outdoor motorsports, and/or other equipment preferred.
3. Knowledge of lawn and garden equipment preferred.
4. Must have own tools.
5. Must have a valid driver’s license and insurable driving history.
Riesterer & Schnell, Inc., a progressive John Deere dealership, has proudly been serving Wisconsin communities since 1931. Because you are committed to your land, we are determined to provide you with the very best in equipment and service. Our specialties are tractors, farming equipment, lawn care equipment, and riding lawnmowers.
Riesterer & Schnell officially became a John Deere dealer in 1960 and continues to provide innovative solutions with an unmatched sense of urgency. Our experienced sales team is committed to finding the right products and equipment to suit your unique needs. Having remained family-owned by three generations, we understand the importance of connecting with you on a personal level to ensure a great experience.
When you join our family, you can expect unrivaled service when and where you need it. Our service departments have qualified technicians on call 24/7 and will work closely with you to find a fast and effective solution to your problem. With over $7 million in parts on hand between our 12 locations, we are able to get parts when you need them most. If your part isn’t on hand, we offer outstanding ordering solutions to get you up-and-running in no time.
So remember, no matter what your project may be, Riesterer & Schnell will always be there…“Coming Through for You.”
