Job Description

Who you are

• Business-minded and result-driven with a strong customer focus.
• Experience of working in a commercial environment.
• Experience of working in a customer-oriented business.
• Experience of actively selling by understanding customers and their needs.
• Interest in people’s everyday life at home and home furnishing.
• Open to change and highly flexible.
• Ability to work in and lead with a hands-on, collaborative approach.
• Ability to engage others by creating passion for your plans.
• Ability to make quick decisions and take personal initiatives.
• Ability to communicate in English.
• Ability to prioritise and organise work efficiently.
• Previous experience in customer-oriented services or retail.
• Experience of working in a fast-paced environment.
• Experience of managing and developing a team.
• Preferably experienced in a retail environment.
• Strong interest in home furnishing.
• Proven ability to meet and exceed customer demands to drive sales.
• IKEA values that reflect your own values.

Your responsibilities

• Acknowledge local market specifics and lead efforts to meet customer needs within the omni ecosystem, ensuring a seamless shopping experience through inspiring home furnishing solutions and services.
• Lead and empower a multiskilled team to promote and sell prioritized range and services aligned with the commercial calendar, through strong customer interactions, sales steering, availability, and impactful range presentation.
• Secure effective, qualitative, and efficient daily operations within the assigned area of responsibility, contributing to customer satisfaction, goal achievement, and business standards, including Manager on Duty responsibilities when applicable.
• Ensure compliance and a safe work environment by maintaining a clean, organized, and safe workplace, adhering to IKEA’s Code of Conduct, internal policies, and local health, safety, business, and environmental regulations.
• Take the lead in identifying, recruiting, retaining, and developing talent within the assigned scope, building a diverse and high-performing team capable of delivering results and ensuring future succession.

Our team within IKEA

We are the ones meeting our customers – in our stores, online, remote and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Questions and support? Let's connect!

For internals, please have a conversation with your line manager before applying. As part of the recruitment process, we will contact your line manager to request a reference. Please note that we cannot proceed with your application without a completed reference form from your line manager. If you have previously worked at IKEA, you must disclose this in your application. We may also contact your former IKEA organization for a reference.
International mobility support can be offered as part of the recruitment.

Please note that interviews will be conducted on a rolling basis, and the recruitment process may close earlier than the stated deadline if a suitable candidate is found.

If you have questions regarding recruitment process, please contact to Roise Han (rosie.han@ingka.ikea.com).

보훈 및 장애여부 등

당사는 「국가유공자 등 예우 및 지원에 관한 법률」 및 「장애인고용촉진 및 직업재활법」에 따라 보훈 대상자와 장애인에게 채용 전형에서 우대 혜택을 제공합니다. 관련 법령에 따른 대상자는 지원 시 해당 사항을 기재해 주시기 바랍니다.

최종 합격하여 채용이 결정된 경우 근로관계 개시일부터 3개월의 *시용기간이 진행됩니다. 다만, 1회에 한해 3개월 이내에서 연장될 수 있습니다. (*시용기간은 수습기간을 의미)

서류 반환 정책

* 본 고지는 『채용절차의 공정화에 관한 법률』 제11조 제6항에 따른 것입니다.
* 당사 채용에 응시한 구직자 중 최종합격이 되지 못한 구직자는 『채용절차의 공정화에 관한 법률』에 따라 제출한 채용서류의 반환을 청구할 수 있음을 알려 드립니다. 다만, 홈페이지 또는 전자우편으로 제출된 경우나 구직자가 당사의 요구 없이 자발적으로 제출한 경우에는 그러하지 아니하며, 천재지변이나 그 밖에 당사에게 책임 없는 사유로 채용서류가 멸실된 경우에는 반환한 것으로 봅니다.
* 채용서류 반환 청구를 하는 구직자는 채용서류 반환청구서[채용절차의 공정화에 관한 법률 시행규칙 별지 제3호 서식]를 작성하여 당사 이메일 recruit.ikea.kr@ingka.ikea.com 로 제출하면, 제출이 확인된 날로부터 14일 이내에 지정한 주소지로 등기우편을 통하여 발송해 드립니다. 이 경우 등기우편요금은 수신자 부담으로 하게 되오니 유념하시기 바랍니다.
* 당사는 구직자의 반환 청구에 대비하여 채용 여부가 확정된 날로부터 180일간 구직자가 제출한 채용서류 원본을 보관하게 되며, 그때까지 채용서류의 반환을 청구하지 아니할 경우에는 『개인정보 보호법』에 따라 지체 없이 채용서류 일체를 파기할 예정입니다.