Job Description

Small Claims RTA File Handler

Application Deadline: 25 September 2026

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool

Description

Looking to take the next step in your claims career and gain hands-on litigation experience?

We're seeking an ambitious and motivated individual to join our team, managing a portfolio of Small Claims Track (SCT) litigated files under the guidance of experienced supervisors and senior file handlers. You'll handle a mix of liability and quantum matters, using effective negotiation skills to drive positive outcomes for clients.

This is an excellent opportunity for someone looking to make their first move into litigated file handling and develop the technical expertise needed to manage a full caseload with confidence.

What you'll gain:

✅ Comprehensive induction and role-specific training

✅ Ongoing mentoring and support from experienced supervisors

✅ Exposure to both liability and quantum litigated matters

✅ The opportunity to develop negotiation and litigation skills

✅ A clear pathway to building your own litigated caseload

Key Accountabilities

What You'll Be Doing

• Managing your own caseload of Small Claims Track litigated matters from instruction through to resolution.
• Developing and implementing effective case strategies on liability and quantum.
• Negotiating settlements with claimants, insurers, solicitors and other parties.
• Drafting witness statements, court documents and other legal pleadings.
• Instructing and liaising with Counsel where required.
• Ensuring all Court and OIC portal deadlines are met.
• Maintaining accurate case management and billing records.
• Delivering against individual performance, quality and client service targets.
• Delegating tasks effectively to maximise efficiency and support team development.
• Providing clients with clear, timely updates throughout the litigation process.
• Ensuring compliance with client guidelines, ISO 9001 standards and SRA regulations.

Experience, Skills and Qualifications

What We're Looking For

• Previous legal experience gained through education or a law firm/insurer environment.
• Experience handling legal files or claims matters.
• Good understanding of the Highway Code and basic Road Traffic Act principles.
• Strong organisational skills with the ability to prioritise workloads effectively.
• Thrives in a fast-paced, process-driven environment.
• Positive, proactive approach to learning and professional development.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to follow instructions accurately.
• Professional, empathetic and confident when handling sensitive situations.
• Team player with a collaborative mindset.
• Basic knowledge of Court rules and procedures.

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation