Job Description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The purpose of this role is to provide remote banking support to National Business centre customers, helping them to start, run and grow their businesses.

Role Type: Permanent
Role Location: 309-325 Bourke Street Mall, Melbourne VIC 3000
Work Hours: Full-Time (40 Hours/ Week)

What will your day look like?

This role is accountable for:

• Accepting inbound call or appointment requests in a timely manner to meet customer experience SLAs and objectives.

• Engaging in outbound customer calls to help facilitate customer onboarding and discover additional customer needs.

• Providing high quality customer service to a diverse range of small business customers

• Autonomously tracking, managing and actioning a wide variety of tasks simultaneously.

• Providing appropriate solutions to customers

• Building and maintaining strong internal network

• Meeting assigned performance targets through needs-based conversations and cross-selling

• Engaging in needs-based conversations with new and existing small business customers

• Managing referrals to specialist teams to support customer requirements.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Must have-

• Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs.

• Fulfilment: The end-to-end execution of a process, or part thereof, to achieve a customer or end user outcome.

• Knowledge of small business operations, transaction banking and working capital solutions.

• Proficient in credit assessment and management.

Good to Have-

• Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value

• Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.

• Financial acumen: Knowledge of financial terminology, financial statements (such as Profit and Loss, balance sheets and cashflow statements) and the principles behind financing in order to be able to evaluate the impact of a business decision.

• Knowledge of lending and cashflow needs and solutions

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us? (AU)

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers You can apply for this role by visiting ANZ Careers and searching for reference number 116143 .

Job Posting End Date

25/05/2026 , 11.59pm, (Melbourne Australia)