Job Description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.

• Support the smart entrepreneurs in our Small Business network
• Hold deep conversations with customers to add value, uncover and meet financial needs
• Find and grow opportunities for new business through identifying customer’s core needs

Role Type: Permanent
Role Location: 839 Collins Street, Docklands VIC 3008
Work Hours: Full-time, (40 Hours/week)

ANZ's Small Business Banking area is an exciting business providing a full range of solutions to small businesses around Australia.  Our customer focused proposition and enthusiastic, committed team has helped generate significant growth and we now have a number of opportunities for business-to-business sales professionals to join us and help build our success further.

What will your day look like?

As a National Small Business Specialist, you will connect with care to business customers to help them start, run and grow their business. You will help new and existing customer by connecting with them through inbound/outbound and managing anz.com enquiries. By conducting quality needs-based conversations to really understand the customer, their business and their goals you will be in a position to use your expert understanding of cash flow concepts and ANZ products to make tailored recommendations to help the customer. You will also have an understanding of the fundamentals of lending and refer the customer to specialist who can help.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Must have:

• Professional phone manner/etiquette
• Excellent communication skills
• Adhering to structured roster/operating rhythm

Good to have:

• Understanding of small business & commercial markets
• Understanding of Money In, Managing Money, Money Out and cash flow concepts
• Thorough knowledge of ANZ procedure, products and services
  
  

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers You can apply for this role by visiting ANZ Careers and searching for reference number 114547 .

Job Posting End Date

04/05/2026 , 11.59pm, (Melbourne Australia)