Job Description

About Us

At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.

• Support the smart entrepreneurs in our Small Business network
• Hold deep conversations with customers to add value, uncover and meet financial needs
• Find and grow opportunities for new business through identifying customer’s core needs

Role Type: Permanent

Role Location: 111 Eagle Street, Brisbane City QLD 4000

Work Hours: Full-time, 40 Hours/week

ANZ's Small Business Banking area is an exciting business providing a full range of solutions to small businesses around Australia.  Our customer focused proposition and enthusiastic, committed team has helped generate significant growth and we now have a number of opportunities for business-to-business sales professionals to join us and help build our success further.

What will your day look like?

As a National Small Business Specialist, you will connect with care to business customers to help them start, run and grow their business. You will help new and existing customer by connecting with them through inbound/outbound and managing anz.com enquiries. By conducting quality needs-based conversations to really understand the customer, their business and their goals you will be in a position to use your expert understanding of cash flow concepts and ANZ products to make tailored recommendations to help the customer. You will also have an understanding of the fundamentals of lending and refer the customer to specialist who can help.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Must have:

• Professional phone manner/etiquette
• Excellent communication skills
• Adhering to structured roster/operating rhythm

Good to have:

• Understanding of small business & commercial markets
• Understanding of Money In, Managing Money, Money Out and cash flow concepts
• Thorough knowledge of ANZ procedure, products and services
  
  

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you. Some of the work we do can be done from home, and some from an ANZ workplace – it’s all about what works for your team, and above all else, our customers!

We want to make sure everyone has an inclusive and supportive experience throughout our recruitment process and when joining ANZ. If you are a candidate with a disability and require adjustments to our recruitment process or the role itself let us know how we can provide you with additional support.

Job Posting End Date

25/03/2026 , 11.59pm, (Melbourne Australia)