Job Description
We are looking for a Slovenian-speaking Customer Support Specialist to join our Booking Services team in Barcelona. If you are empathetic, a strong communicator, and enjoy solving problems in a multicultural environment, this opportunity could be ideal for you.
What You’ll Do
- Support international travellers and accommodation partners via phone and email.
- Understand customer needs and provide clear, accurate, solution‑oriented assistance.
- Handle inquiries related to services, payments, and technical issues.
- Mediate between guests and suppliers to ensure smooth communication and positive outcomes.
- Follow internal procedures and maintain high service standards in every interaction.
Requirements
What You Bring
- Slovenian C2 and advanced English.
- Excellent written and verbal communication skills.
- Comfortable using Office 365, CRM systems, and digital tools.
- Strong problem‑solving mindset and ability to stay positive under pressure.
- Goal‑oriented approach and adaptability to changing priorities.
- Interest in travel or accommodation platforms.
- Previous experience in customer service or contact centers is a plus.
Valued Skills
- Process improvement mindset
- Team collaboration and idea sharing
- Emotional intelligence and empathy
- Open‑mindedness and critical thinking
- Solution‑oriented approach
- Proactive and innovative attitude
Benefits
What We Offer
- Full‑time contract: 38.5 hours/week (Monday to Sunday)
- Rotating schedule between 09:00 and 20:00
- Two days off per week
- Temporary contract with potential for long‑term continuity
- 27 working days of annual leave
- Flexible benefits after probation (transport, childcare)
- Multicultural and international work environment
- Modern offices well connected to public transport near Glòries (Westfield)
- 3 weeks of initial training plus ongoing coaching
- Opportunities to grow within a leading customer service department
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
