Job Description
Mercier Consultancy is thrilled to announce an opening for a Slovenian-Speaking Customer Support Representative for our Ride-Sharing App Department located in Athens! In this crucial entry-level role, you will provide exemplary support to our Slovenian-speaking users, assisting them with inquiries related to our ride-sharing platform. Your role will be essential in ensuring that our customers have a seamless experience while utilizing our services.
If you are passionate about customer service, technology, and enjoy working in a dynamic environment, we encourage you to apply and be part of our innovative team!
Responsibilities
- Provide customer support in Slovenian through phone, email, and chat
- Assist riders and drivers with questions about the ride-sharing application and services
- Document customer interactions in our support system accurately
- Work collaboratively with colleagues to resolve complex issues
- Offer detailed information about promotions, ride options, and app features
- Gather feedback to enhance service quality
- Participate in training sessions to stay current with product updates and features
Requirements
- A high level of Slovenian, and a high level of English, both written and verbal, is required. Your nationality and native language must be clearly stated on your C.V. and/or Cover Letter.
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to ensuring customer satisfaction
- Ability to handle multiple inquiries efficiently in a fast-paced environment
- Familiarity with customer support tools and technologies
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
