Job Description

Mercier Consultancy is excited to announce an opening for a Slovenian-Speaking Customer Support Representative in our Online Marketplace Platform Department! In this dynamic role, you will assist Slovenian-speaking clients with their inquiries and issues related to our marketplace platform. Your communication skills will play a pivotal role in helping customers navigate their shopping experiences smoothly and effectively.

This position is perfect for individuals who are passionate about e-commerce and dedicated to providing excellent customer service. If you thrive in a collaborative environment and enjoy problem-solving, we encourage you to apply!

Responsibilities

• Provide customer support in Slovenian via phone, email, and chat
• Assist clients with order inquiries, product information, and platform navigation
• Document customer interactions and solutions accurately in our CRM system
• Work with internal teams to resolve customer issues and enhance the user experience
• Gather customer feedback to identify areas for improvement
• Stay updated on platform features and best practices to assist clients effectively
• Participate in training sessions to develop product knowledge and skills

Requirements

• A high level of Slovenian, and a high level of English, both written and verbal, is required. Your nationality and native language must be clearly stated on your C.V. and/or Cover Letter.
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive and customer-focused attitude
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with customer support tools and e-commerce technologies

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...