Job Description

Mercier Consultancy is thrilled to announce an opening for a Slovenian-Speaking Customer Support Representative in our Logistics Department located in Athens! In this dynamic entry level role, you will serve as the primary point of contact for our Slovenian-speaking clients, assisting them with their logistics inquiries and ensuring smooth communication throughout the shipping and delivery process.

This position is perfect for individuals who are passionate about logistics and customer service. If you enjoy solving problems and helping clients navigate their shipping needs, we would love to hear from you!

Responsibilities

• Provide customer support in Slovenian through phone, email, and chat
• Assist clients with logistics inquiries, tracking shipments, and resolving issues
• Document customer interactions and solutions accurately in our CRM system
• Collaborate with internal teams to address complex concerns and ensure timely delivery
• Provide guidance on shipping options, rates, and logistics processes
• Gather customer feedback to help improve our logistics services
• Participate in training sessions to stay up-to-date on logistics industry trends

Requirements

• A high level of Slovenian, and a high level of English, both written and verbal, is required.
• Your nationality and native language must be clearly stated on your C.V. and/or Cover Letter.
• Previous experience in customer support, preferably in logistics or transportation
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to customer satisfaction
• Ability to multitask effectively in a fast-paced environment
• Familiarity with logistics software and systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...