Job Description
Mercier Consultancy is thrilled to offer an opportunity for a Slovenian Speaking Customer Service Representative for our Client's Online Retail Department, based in Greece. In this vital role, you will provide outstanding support to our Slovenian-speaking customers, assisting them with their inquiries related to our extensive range of online retail products.
Your fluency in Slovenian will be essential as you help customers navigate product information, manage orders, and address any concerns they may have. By delivering exceptional customer service, you will play a key role in enhancing customer satisfaction and loyalty in our online retail division.
Responsibilities
- Provide exceptional customer service in Slovenian through phone, email, and chat for online retail inquiries
- Assist customers with product inquiries, order placements, and returns
- Efficiently resolve customer complaints and issues while maintaining professionalism
- Document customer interactions thoroughly in our CRM system
- Collaborate with logistics and inventory teams to ensure accurate order fulfillment
- Collect customer feedback to inform improvements in our service and product offerings
- Stay updated on product launches, promotions, and online retail trends
Requirements
- A high level of Slovenian, and a high level of English, both written and verbal, is required. Your nationality and native language must be clearly stated on your C.V. and/or Cover Letter.
- Detail-oriented with excellent organisational skills
- Passion for online shopping and committed to providing a positive customer experience
- Familiarity with customer support software and CRM systems is advantageous
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
