Job Description

Are you a fluent Slovenian speaker looking for a dynamic role in customer support?

We are seeking a Customer Support Representative to deliver exceptional service to our growing customer base. This is your chance to join a professional team dedicated to providing top-notch customer experiences and driving customer satisfaction.

• Work from Home in Slovenia with occasional visits to the office in Ljubljana
• Onsite at the Project’s premises in Ljubljana

Responsibilities

• Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls).
• Assist customers with troubleshooting, ordering, and product usage queries.
• Provide accurate and timely after-call notes in English using CRM systems.
• Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention.
• Address and resolve customer concerns with speed and professionalism.
• Leverage data insights to proactively engage customers, improving outcomes and success rates.
• Collaborate with internal teams to advocate for the customer and enhance service quality.

Requirements

• Native proficiency in Slovenian
• Advanced (B2) level in English (oral and written)
• Excellent communication and presentation skills
• Strong problem-solving abilities and experience managing customer expectations
• Experience in de-escalating scenarios and ensuring positive outcomes
• Team-oriented with a proactive attitude

Benefits

What you'll gain:

• Work from home
• Competitive salary package
• Monthly performance bonuses
• Comprehensive training by certified instructors
• Multicultural work environment