Job Description

Are you a fluent Slovak speaker? Are you ready to join one of the biggest multinational technology companies?

We are looking for Slovak Technical Support Specialists to work for the world’s largest multinational technology company that specializes in consumers electronics, software and online services! Join a dynamic & multicultural team and let your new journey begin in Greece!

Benefit from a unique opportunity to become technical representative for one of the biggest American tech companies and kick-start your career dynamically!

Responsibilities

• Act as the first point of contact for all the Slovak-speaking customers
• Identify and assess customers’ needs to achieve satisfaction
• Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Resolve customers’ online store post-sales requests
• Manage large amounts of incoming calls & emails
• Build sustainable relationships and trust with customer accounts
• Handle customer complaints, provide appropriate solutions

Requirements

• Fluency both in written and spoken Slovak
• C1 in English
• Technical skills
• Familiar with iOS and/or MacOS, or comparable technology, is preferred
• Customer-oriented attitude
• Willingness to provide exceptional customer experience
• Relocation to Greece
• EU Citizenship

Benefits

• 1300€ gross monthly salary
• 14 salaries per year
• Monthly bonuses up to 200€
• Transportation bonus of 100€
• Relocation package covered (Flight tickets, 2 weeks free accommodation, paid real estate agency in order to find you an apartment, taxi fare from the airport to your hotel)
• Work from home policy, but based in Greece
• Training course
• First class ongoing training and development
• Career development opportunities
• You will join a multinational market leading call center company
• Multicultural and modern working environment