Job Description
Mercier Consultancy is delighted to announce an exciting opportunity for a Slovak-Speaking Tech Support Specialist for a renowned electronics company situated in Athens, Greece! In this pivotal role, you will be responsible for providing exceptional technical support to Slovak-speaking customers, assisting them in resolving any challenges they face with their electronic devices.
If you have a love for technology, a knack for problem-solving, and a desire to provide outstanding customer service, we encourage you to apply and become part of our committed team!
Responsibilities
- Provide technical support in Slovak through phone, email, and chat to customers utilizing electronic products
- Diagnose and troubleshoot product issues to assure customer satisfaction
- Document customer interactions and solutions diligently within the support database
- Collaborate with product and engineering teams to escalate complex matters
- Educate customers on product capabilities and effective usage
- Stay up-to-date with product developments and technological innovations
- Participate in ongoing training to enhance both product knowledge and customer support skills
Requirements
- Fluency in Slovak and English, both written and spoken, is essential. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
- Strong communication and problem-solving skills
- Prior experience in technical support or a customer service role is a plus
- A friendly and customer-oriented mindset with a focus on achieving satisfactory outcomes
- Ability to manage multiple tasks within a fast-paced environment
- Familiarity with customer support software is advantageous
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
