Job Description

Mercier Consultancy is excited to announce an opening for a Slovak-Speaking Customer Support Representative in our Subscription-Based Services Department! In this important role, you will be the key communicator for our Slovak-speaking customers, assisting them with inquiries related to our subscription services and ensuring they have an excellent experience with our offerings.

If you are passionate about customer service and enjoy working in a dynamic environment, this position is perfect for you. Join our team and help us enhance the way customers interact with our subscription services!

Responsibilities

• Provide timely and effective customer support in Slovak via phone, email, and chat
• Assist clients with subscription inquiries, account management, and service features
• Accurately document customer interactions and solutions in our support system
• Collaborate with internal teams to resolve customer issues and escalate when necessary
• Gather and analyze customer feedback to improve service delivery
• Participate in training sessions to stay knowledgeable on our subscription services

Requirements

• A high level of Slovak, and a high level of English, both written and verbal, is required.
• Your nationality and native language must be clearly stated on your C.V. and/or Cover Letter.
• Ability to handle multiple inquiries efficiently in a busy environment
• Familiarity with customer support tools and platforms

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...