Job Description

Mercier Consultancy is thrilled to announce an opening for a Slovak-Speaking Customer Support Representative in our Ride-Sharing App Department located in Greece! In this key role, you will be the friendly voice assisting our Slovak-speaking customers as they utilize our innovative ride-sharing platform. Your support will play a crucial role in ensuring a seamless experience for both riders and drivers.

This position is perfect for those passionate about technology and customer service, who enjoy working in a dynamic environment. If you are eager to help customers navigate our app effectively while making a positive impact, we would love to hear from you!

Responsibilities

• Provide customer support in Slovak through phone, email, and chat
• Assist riders and drivers with inquiries and issues related to the ride-sharing app
• Document and track customer interactions accurately in our support system
• Collaborate with internal teams to resolve customer problems efficiently
• Offer clear information regarding ride options, promotions, and app features
• Gather client feedback to enhance the customer experience
• Participate in training sessions to remain knowledgeable about our services

Requirements

• A high level of Slovak, and a high level of English, both written and verbal, is required. Your nationality and native language must be clearly stated on your C.V. and/or Cover Letter.
• A proactive approach to customer satisfaction
• Ability to manage multiple inquiries efficiently in a busy environment
• Familiarity with customer support software and tools is an advantage

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...