Job Description
Mercier Consultancy is excited to announce an opening for a Slovak-Speaking Customer Support Representative in our Online Marketplace Platform Department! In this essential role, you will be the primary point of contact for our Slovak-speaking customers, assisting them with inquiries related to our online marketplace platform. Your expertise in customer service will be vital in creating a seamless shopping experience for our users.
This position is perfect for individuals who are enthusiastic about e-commerce and enjoy helping others. If you have strong communication skills and a knack for problem-solving, we would love to hear from you!
Responsibilities
- Provide customer support in Slovak via phone, email, and chat
- Assist customers with questions regarding product listings, orders, and support services
- Accurately document customer interactions and solutions in our support system
- Collaborate with internal teams to resolve complex customer issues
- Provide detailed information about promotions, policies, and platform features
- Collect feedback to help improve user experience on the platform
- Participate in ongoing training to keep updated on platform upgrades and services
Requirements
- A high level of Slovak, and a high level of English, both written and verbal, is required. Your nationality and native language must be clearly stated on your C.V. and/or Cover Letter.
- Prior experience in customer support, preferably in e-commerce or online platforms
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A customer-first approach with a passion for helping others
- Ability to multitask effectively in a fast-paced environment
- Familiarity with customer support tools and technologies
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
