Job Description

Mercier Consultancy is pleased to announce an exciting opportunity for a Slovak-Speaking Customer Support Representative in our Mobile Banking Services Department located in Athens! In this vital role, you will be the primary contact for our Slovak-speaking clients, assisting them with inquiries related to mobile banking services and ensuring a seamless user experience.

If you have a passion for finance and technology, along with a drive to provide exceptional customer service, we would love to see you join our team! This position offers a dynamic and supportive environment where your contributions will make a significant impact.

Responsibilities

• Provide high-quality customer support in Slovak via phone, email, and chat
• Assist clients with inquiries about mobile banking features, transactions, and account management
• Document all customer interactions and resolutions accurately in our CRM system
• Collaborate with team members and technical departments to resolve complex issues
• Educate clients on best practices for mobile banking security and usage
• Gather client feedback to help improve our services and customer experience
• Participate in training programs to stay updated on product offerings and industry trends

Requirements

• A high level of Slovak, and a high level of English, both written and verbal, is required.
• Your nationality and native language must be clearly stated on your C.V. and/or Cover Letter.
• A proactive and customer-focused approach to service
• Ability to manage multiple inquiries efficiently in a fast-paced environment
• Familiarity with mobile banking applications and customer support tools

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...