Job Description
Mercier Consultancy is thrilled to announce an opening for a Slovak-Speaking Customer Support Representative in our Logistics Department, based in Athens, Greece! In this essential role, you will be the go-to resource for our Slovak-speaking clients, helping them navigate various logistics-related inquiries and ensuring their needs are met effectively.
This position is perfect for individuals who have a passion for logistics, possess strong communication skills, and are looking to work in an international environment. If you’re excited about providing excellent customer service while collaborating with a diverse team, we want to hear from you!
Responsibilities
- Provide customer support in Slovak via phone, email, and chat regarding logistics inquiries
- Assist clients with shipment tracking, delivery schedules, and other logistics services
- Document customer interactions and resolutions accurately in our support system
- Collaborate with internal teams to resolve logistics issues in a timely manner
- Gather customer feedback to help improve our services
- Stay updated on logistical processes and best practices
- Participate in training sessions to enhance product knowledge and customer support skills
Requirements
- A high level of Slovak, and a high level of English, both written and verbal, is required.
- Your nationality and native language must be clearly stated on your C.V. and/or Cover Letter.
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A customer-centric mindset with a dedication to service excellence
- Ability to multitask in a busy environment while maintaining quality service
- Familiarity with logistics software and customer support tools
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
