Job Description

Mercier Consultancy is thrilled to offer an opportunity for a Slovak-Speaking Customer Support Representative for Imperial, with the convenience of working from home based in Greece! In this essential role, you will provide outstanding support to our Slovak-speaking clients, addressing their inquiries and ensuring a seamless customer experience.

If you are passionate about helping others, possess strong communication skills, and thrive in a remote working environment, this could be the perfect position for you. Join our dedicated team and play a crucial role in supporting our clients from the comfort of your home!

Responsibilities

• Respond to customer inquiries in Slovak via phone, email, and chat
• Assist clients with a variety of questions related to products and services
• Document customer interactions and maintain detailed records in our CRM system
• Collaborate with internal teams to resolve client issues effectively
• Provide guidance and support in navigating our services and platform
• Gather feedback and contribute to service improvement initiatives
• Participate in training sessions and stay updated on product knowledge

Requirements

• A high level of Slovak, and a high level of English, both written and verbal, is required. Your nationality and native language must be clearly stated on your C.V. and/or Cover Letter.
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-centric mindset and commitment to providing exceptional service
• Ability to work independently and manage multiple tasks in a remote environment
• Familiarity with CRM systems and customer support tools is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...