Job Description

Mercier Consultancy is thrilled to announce an opening for a Slovak-Speaking Customer Support Representative in our High-End Brand Retail Department located in beautiful Greece! In this prestigious role, you will be the first point of contact for our Slovak-speaking customers, delivering exceptional service and support as they engage with our luxurious product offerings. Your expertise in customer relations will play a key part in enhancing the shopping experience for our high-end clientele.

This position is perfect for individuals who are passionate about luxury retail and dedicated to providing top-notch customer service. If you thrive in a dynamic environment and enjoy helping customers find exactly what they need, we invite you to apply!

Responsibilities

• Assist customers in Slovak via phone, email, and chat regarding inquiries about luxury products and services
• Provide personalized service by understanding and fulfilling customer needs and preferences
• Accurately document customer interactions and resolutions in our support system
• Collaborate with internal teams to resolve complex customer issues
• Maintain an in-depth understanding of our luxury brand offerings and latest collections
• Collect customer feedback to help improve our services and products
• Participate in training to stay updated on luxury retail trends and company policies

Requirements

• A high level of Slovak, and a high level of English, both written and verbal, is required. Your nationality and native language must be clearly stated on your C.V. and/or Cover Letter.
• Exceptional communication and interpersonal skills
• Ability to handle customer inquiries with professionalism and empathy
• Proficiency in customer support software and tools

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...