Job Description
Mercier Consultancy is thrilled to offer an exciting opportunity for a Slovak-Speaking Customer Support Representative for Disney Plus, working from the comfort of your own home in Greece! In this dynamic role, you will provide top-notch support to our Slovak-speaking subscribers, helping them navigate the Disney Plus platform, answer inquiries about content, and resolve any issues they may encounter.
If you have a passion for entertainment and customer service and dream of working with one of the most beloved brands in the world, we want to hear from you!
Responsibilities
- Assist customers in Slovak via phone, email, and chat with inquiries related to Disney Plus
- Resolve issues regarding account access, subscription plans, and content availability
- Document customer interactions accurately in our support system
- Collaborate with internal teams to address complex customer problems
- Provide information on upcoming content, features, and promotions
- Collect and share customer feedback to improve service delivery
- Participate in training and development programs to enhance product knowledge
Requirements
- A high level of Slovak, and a high level of English, both written and verbal, is required. Your nationality and native language must be clearly stated on your C.V. and/or Cover Letter.
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A passion for providing outstanding customer service
- Ability to work independently and manage time effectively
- Familiarity with customer support tools and streaming platforms is an advantage
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
