Job Description
Mercier Consultancy is thrilled to offer an exciting opportunity for a Slovak Speaking Customer Service Representative for our Client's Consumer Electronics Brand based in Greece. In this vital role, you will provide exceptional support to our Slovak-speaking customers, assisting them with inquiries related to a wide range of consumer electronic products.
Your fluency in Slovak will be essential in helping clients navigate product features, troubleshoot issues, and understand warranty and repair processes. You will play a key role in ensuring customer satisfaction and loyalty through effective communication and service excellence.
Responsibilities
- Deliver high-quality customer service in Slovak via phone, email, and chat regarding consumer electronics queries
- Assist customers with product information, order status, and troubleshooting technical issues
- Handle product returns, exchanges, and warranty claims efficiently
- Document customer interactions accurately in our CRM system
- Collaborate with technical support teams to resolve complex customer issues
- Gather customer feedback to improve product offerings and service quality
- Stay informed about the latest trends in consumer electronics and new product launches
Requirements
- Fluency in Slovak and English, with excellent communication skills
- Strong customer service orientation with a problem-solving mindset
- Previous experience in customer service, particularly in consumer electronics or retail, is preferred
- Able to manage multiple inquiries in a fast-paced environment
- Detail-oriented with strong organizational abilities
- Genuine interest in consumer electronics and a passion for assisting customers
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
